Legal Operations Manager

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

You'll play a key role in working closely with the Legal Operations Director to build processes to ensure the wider legal team is constantly innovating and improving its efficiency and operational excellence.  This role will also be required to liaise with key stakeholders within the legal team and the wider business to ensure Xero’s legal function is well supported and set up for success.

What you’ll do

• Provide administrative and operational support to the Legal Operations Director 
• Work closely with the Legal Operations Director to plan a cohesive framework of regular and meaningful meetings for the legal team (full team and functions/groups), and book and coordinate those meetings
• Support the Legal Operations Director in planning the agenda for team virtual meet-ups and any in-person meet-ups for the legal team, and coordinate logistics for these meetings
• Work with the Legal Operations Director and the finance team business partner in ensuring robust procedures are in place for raising purchase orders, processing invoices, monitoring expenditure and tracking budget
• Contribute to the half year and full year accrual and close-out processes for the wider legal team alongside key stakeholders
• Coordinate billing with law firms and track outside counsel spend
• Coordinate onboarding of new team members, including strengths testing, and support the team in ensuring every team member has a welcome and seamless onboarding experience
• Ensure key operational documents are kept up to date, including those that support onboarding of new team members such as the legal team induction documents , the legal team charter, team structure, etc.
• Support the Legal Operations Director and the wider legal team in planning, coordinating and tracking legal team OKRs/goals
• Support the Legal Operations Director and the wider legal team in legal team transformation projects
• Support the wider legal team in building out and maintaining knowledge management repository and process
• Support the Legal Operations Director in executing the operations strategy for the legal team, including supporting adoption of replicable and scalable processes for the team, supporting the adoption of new ways of working, and improving operational efficiencies
• Work closely with the Legal Operations Director to support adoption and consistent use of tools including evaluating, implementing and managing legal team tech stack
• Ensure key communications and messages on operational matters are relayed to the legal team in a timely manner
• Work closely with the Legal Operations Director to develop, implement, and facilitate team training opportunities on team processes, tools, etc.
• Form strong connections across the wider legal team, and provide support to the team in achieving best practice in Legal Operations including supporting change management processes

Success looks like

• Legal team’s yearly OKRs/goals defined with regular progress tracking and adjustments as needed to drive prioritised deliverables to completion
• Strong relationships developed and maintained across the legal team
• Legal team’s processes are well documented, streamlined and cost-effective

What you’ll bring with you

• Excellent administrative and organisational skills
• Conscientious worker with attention to detail
• Excellent, people focused communication skills
• Growth, benefit and innovation mindset
• Ability and desire to work in highly dynamic  environment and to operate within ambiguity
• Ability to work and to build strong relationships as part of a globally dispersed team 
• Ability to support change management projects within the team
• Multi-tasking abilities with a high degree of tenacity and persistence
• Fast adopter of new technologies and strength in supporting team members to utilise new technologies and tools
• Previous experience in Legal Operations (or similar)
• Previous in-house experience preferred but not required
• Project management experience desirable
• Proficiency with Google related platforms essential, and proficiency with Microsoft office highly desired
• Bachelor's Degree or equivalent experience not essential but highly regarded

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.