Legal Operations Support Analyst

• Casual role
• Based in Sydney or Melbourne
• Learning and career development programs for all roles and levels
• Free daily breakfast, office drinks and social events
• Genuine commitment to diversity and inclusion across the firm

About the role and team

We have an opportunity for a Legal Operations Support Analyst to join our Client Solutions team based in Sydney or Melbourne.  This is a casual role working minimum three days per week.

The Client Solutions team sits within Corporate Services and has approximately 13 employees nationally. In this role you will support key Client Solutions activities, whilst building knowledge, understanding and skills in the Legal Operations environment.

You will also be immersed in operational activities such as business analysis, the development lifecycle, low code development and ideation activities.

This role would suit someone with experience in a similar role or a recent university IT or Law graduate with an interest in legal innovation and technology.

Key responsibilities

The successful candidate will be responsible for:

• providing level 1 technical support, troubleshooting and guidance to internal clients on the firm’s case and matter management products;
• escalating more complex queries to other team members. Therefore, the identification of problems/issues which require additional expertise and appropriate action, including referral, is required;
• undertaking testing on the firm’s case and matter management products;
• providing support to the Client Solutions team and the firm with the rollout of case and matter management products and other Smarter Law solutions;
• working with the subject matter experts to ensure process documentation and training guides are accurate and up to date;
• administering and supporting the internal and external use of firm systems, providing training where necessary;
• rapidly develop prototypes and deliverable apps on low-code platforms; and
• liaising with vendors and stakeholders, to research and gather information requirements for initiatives, meetings and products.

Skills and experience

We would like to hear from candidates with the following skills and experience:

• currently completing or recently completed a tertiary qualification in information technology or legal studies;
• experience in a similar role would be advantageous;
• keen interest in innovation, automation and Legal Operations, with a passion for doing things differently;
• strong focus on accuracy and attention to detail;
• strong organisational skills;
• excellent customer service skills;
• excellent verbal and written communication skills;
• ability to work well independently and productively within a small team environment; and
• ability to problem-solve and effectively communicate information to stakeholders.

About us

Hall & Wilcox is a leading independent Australian law firm.  We are a firm of more than 1000 people, including over 130 partners, delivering outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

Some of our recent awards and citations include:

• Law Firm of the Year at the 2022 and 2023 Lawyers Weekly Australian Law Awards;
• Law Firm of the Year (101-500 Lawyers) and Diversity Initiative of the Year at the 2022 Australasian Law Awards;
• Ranked third in the Lawyers Weekly Top 25 Attraction Firms for 2022 and 2023;
• Employer of Choice Gender Equality citation from the Workplace Gender Equality Agency (WGEA) for 2021, 2022 and 2023; and
• Best Law and Related Services Firm ($100m-$200m revenue) and Best Professional Services Firm ($100m-$200m revenue) at the 2023 Client Choice Awards.

Our culture

We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.

We are also renowned for Smarter Law, which means we look beyond the status quo to think differently and find solutions that are better and faster. 

At Hall & Wilcox, we promote a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds, including Aboriginal and Torres Strait Islander candidates.

For more information about Hall & Wilcox please visit our website.

How to apply

Please click apply to submit an application.

We are committed to being inclusive, and to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any support to complete your application, or if you have any questions, please contact Sally Cai, Talent Acquisition Co-ordinator at *********@hallandwilcox.com.au  

This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.

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