It Support Analyst - Warehouse & Store Operations

About us
Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.
Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.
In 2017, JD Sports first established itself within the Australian market and has since expanded to 50+ stores in NSW, VIC, QLD, WA and SA with many more to come!
The Role
Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the most elite brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want like-minded individuals to join the movement.
And now, we are looking for an IT Support Analyst to provide comprehensive support for our Warehouse and Retail teams on day-to-day IT issues. As the IT Support Analyst, you are responsible for efficiently managing and rectifying all IT related issues via JD Sports ticketing system to ensure seamless Warehouse and in-Store Operations.
This role will be based out of our Homebush Distribution Centre, reporting into the Head of Supply Chain.
As the IT Support Analyst, you will be responsible for, but not limited to:
Warehouse Support

• Assist warehouse staff with all aspects of technology within the warehouse environment.
• Assist users with PC for Hardware and Windows O/S and software-based issues.
• Provide administration of all warehouse applications in support of the day to day running of the warehouse operations.
• Work with the IT Team to maintain a healthy warehouse operating environment.
• Work with IT and the business to deliver Technology related projects within the warehouse environment.
• Identify and rectify any network related issues.
• Fix issues in a timely manner and where required escalate to second level support.
• Manage all mobility devices within the warehouse including mobile scanners and printers.
• Setup and configure corporate applications such as dotWMS and external SaaS based applications in support of warehouse operations.

Store Support

• Solve technical issues relating to instore equipment, Point of Sale, Store Computers, Footwear Ordering Equipment, Store Network LAN, WIFI, and Internet, Telecommunication, mobile Apple and Android devices.
• Setup of new stores, Computer Setup, Software Install, Intune Enrolment, Network Setup LAN and Wifi, EFTPOS, Point of Sale Software and Footwear Ordering.
• Provide 1st Level Software Support for instore applications; DEPOSIT POS, ISP, EFTPOS, Smartstore, and Microsoft Office 365.
• Coordinate the repairing of physical hardware between vendors and stores.
• Escalate issues to second level support in a timely manner where resolution where required.
• Perform after hours support for stores on a rotating basis with the wider IT team.

All IT Services

• Log and manage tickets in Jira Service Management.
• Escalate issues to second level support in a timely manner where resolution where required.
• Manage parts inventory for IT assets including managing asset registry.
• Communicate with stakeholders, both internal and external.
• Provide Incident and Problem Management
• Document support Processes to share within team and broader business.
• Develop training content for end users including stores
• Identify process and technical improvements for the benefit of the business

Who You Are

• Minimum two years' experience in a similar technical support role
• Previous experience within a Warehouse Environment is desirable, but not essential
• Previous experience within Retail industry is desirable, but not essential
• Experience troubleshooting hardware, OS and software issues.
• Experience with Network configuration and support.
• Experience working in a team environment.
• Ideally systems experience with Island Pacific Dolfin (ERP) / DPOSIT (POS) or similar.
• Experience \ Accreditation with Microsoft Office365 and Intune.
• Experience with 3CX or similar IP Phone Technology
• Experience with Service Management Solutions, incident management, asset management

What's in it for you?

• Monthly culture committee events
• Pre-pay day lunches
• Birthday leave
• Competitive Salary
• One month paid parental leave
• Referral bonus scheme
• Training and development to evolve and shape your career
• Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
• Treat yourself with our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.
What are you waiting for? Apply today and kick start your JD Sports Journey.
Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your Australian Working Rights where required.