Lending Officer

A great place to workWhen you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked! And here's our commitments to you:

• Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.

• Give you flexibility - it's important to recognise we are all unique and need to create work life balance.

• Offer paid parental leave - that supports both parent's leave and their transition back to work.

• Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.

• Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

Role PurposeThe Lending Officer will be required to assist with applications for the trade account, finance loan products and member termination process. The position will liaise with all related internal and external parties to ensure Capricorn is able to offer and deliver the best member experience. The key responsibility of the Lending Officer will be the completion of application assessment, satisfaction of approval conditions, follow-up and settlement of finance deals, together with providing support to other team members.Lending Services

• Process and assess all credit applications and changes of legal entities, change of state requests, accurately and within set service level agreements.

• Upon receipt of application, check that all information is included and reflects correct legal entities and meets verification requirements.

• Perform enquiries on relevant regulatory websites and source property reporting for prospective memberships.

• Use online decision flow software to access credit reports in preparation for the approval process.

• Obtain and review copies of Member's financials, obtaining external insurance, and preparing business cases for relevant approvals.

• Resolve problems with applications through communication with sales team or Members as required.

• Ensure excellence in customer service is delivered to all stakeholders.

• Sales assistance in preparation and processing of finance applications; from receipt of application through to settlement, collection any fees and of settlement income where applicable;

• Maintain a candid and open professional relationship with internal stakeholders including Credit and Compliance teams to ensure the CSFS products are compliant and assessed correctly;

• Develop strong relationships with internal CSL departments and Capital Equipment Suppliers;

• Process all member terminations within timeframes required;

• Update member accounts and supplier broadcasts as required;

• Other clerical duties as required.

Knowledge, and Attributes

• Excellent stakeholder skills with the ability to develop, maintain and build on relationships with internal and external parties;

• Ability to communicate concisely and efficiently with variety of internal and external stakeholders; Experience

• Up to 2 years' experience in a lending role;

• Proven service delivery focus in execution of credit applications processing.

Qualifications

• Certificate IV or higher in Financial Services

The next stepsIf you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later. If you need any assistance or adjustments to fully participate in the application process, please contact HR on +618 6250 9500.For further information and detail on Capricorn, please visit our website at www.capricorn.coop/careers.