Level 1 ICT Officer

• Beach-side location, near North Fremantle
• Easily accessible by car and public transport
• Competitive salary + ongoing training and development in-house
• Ability to progress to Systems Engineer in the future
• Monday-Friday (8:30am - 5pm)

The Client
Our client is a small but expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team on a permanent basis.
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:
As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
You will:

• Provide first-level technical support to end-users.
• Troubleshoot and resolve IT-related queries and issues.
• Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
• Assist with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Document and track support requests.
• Collaborate with the IT team to find solutions.

Your skills:

• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Basic knowledge of Microsoft 365 and Windows AD.
• Intermediate Level 1 ICT troubleshooting skills.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• A desire to learn and grow into more senior roles.
• Strong documentation and independent work skills.
• Availability to work Monday - Friday, 8:30 am - 5 pm

In return you will receive:

• Ongoing career development opportunities.
• A supportive and collaborative team environment.
• Competitive compensation package.

 
Apply today
To be considered for this role, submit your CV today (in Word format) by clicking the  Apply button or directly to *************@psgaus.com.au