Level 1 - It Support Engineer

Secure-ISS Level 1 - Help Desk Engineer

This position based on the Gold Coast and reporting to the Service Delivery Manager, is a Level 1 Support position within the Technical Operations team. There are many opportunities to grow with the company.

You must have excellent communication skills and be able to communicate with technical and non-technical audiences. 

THIS IS AN ENTRY LEVEL POSITION and would be suitable for recent graduates.

About Secure-ISS
Now is an exciting time to join our growing team as we take our Cloud, Automation, AI and Cyber security solutions and services to businesses across ANZ. We are looking for people that can make a real impact on our business and in supporting our clients and partners.

Day to day Duties and Responsibilities include:

• First point of call to a diverse array of clients, either via telephone or email;
• Supporting of our customer base in their installation and use of our products offering;
• Resolve technical issues to your best ability and escalate where necessary;
• Log all customer requests into service management system; 
• Assist in Systems Administration activities;
• Develop internal knowledge base articles;
• Assist in the development of support processes and reports;
• Participate in on the job training and grow your technical expertise.

The position will provide the successful applicant with exposure to the following technologies:

• Windows Server Operating Systems;
• Enterprise Linux Operating Systems;
• Virtual Server Infrastructure (Hyper-V; VMware, etc);
• MS SQL database infrastructure;
• Application development;
• HTML development;
• Cisco and Palo technologies;
• Support and monitoring tools;
• PHP, Cpanel and MySQL;
• Cyber Security Solutions; and
• Other Emerging Cloud computing technologies;

The desire to learn and grow your skills is a must, as is a passion for all things IT.

Team Benefits
We provide many benefits to our team including:
- Ongoing training and up skill opportunities;
- Social outings;
- A positive and casual working environment;
- The ability to work from home; and
- Opportunities to complete project work on a regular basis ensuring that your skills continue to be upgraded.

Qualifications
Although the position requires no formal qualifications, applicants with the following qualifications may be preferred:

• Degree in Information Technology preferable but not essential;
• Microsoft Certifications (or equivalent) preferable but not essential;

How to Apply

We are looking for someone who can make an immediate start! If this position sounds like the one you've been waiting for - click the Apply button to submit your application.

We look forward to hearing from you!