Level 1 It Support Technician / Engineer

The Company  

Our client is a recognised dependable Managed IT provider with over 12,000 users globally. Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all. They help their clients realise their own organisations’ visions, which can come alive faster and better when the business’ IT is well-maintained and secure. They continuously strive for excellence whilst upholding their core values: Customer First, Consistency, Teamwork. 

As a rapidly growing IT service provider, we are looking for an experienced Level 1 IT Support Technician/Engineer to join our client’s incredible team of dedicated professionals. The successful candidate will be placed full time at a customer site in Townsville. There is no remote work opportunities but a work car is supplied for this role!

The Role 

The Level 1 IT Support Technician/Engineer handles first level support requests. You are responsible for working to your schedule, following processes and procedures that are outlined for you, providing an exceptional customer experience, undertaking documentation standards, and communicating internally. 

• Provide first level IT support onsite at our client 
• Work to the daily schedule as set out in calendar 
• Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity. 
• Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount. 
• Monitor and action alerts from client systems 
• Participate in technical up-skilling programs, training and seminars as required 

What you will need to succeed 

• At least 1 year of experience providing Level 1 support 
• MSP experience is a great advantage
• Tertiary qualifications in an IT or related discipline 
• Relevant qualifications or certifications such as - Microsoft Fundamentals, CompTIA A+ 
• Exceptional customer service 
• Excellent attention to detail and written skills when communicating with others, both internally and externally 
• A valid driver’s license 

Technical Skills & Capabilities Required: 

• Ability to diagnose and troubleshoot issues within your skillset, and know when to escalate 
• Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM 
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike 
• Connectwise (PSA) and Datto (RMM) 
• Knowledge of Windows OS, Server, or Networking is a great advantage 

In return, you will work within a reputable organization and be part of a dynamic team where your skills are valued, and your contributions make a real impact. Competitive compensation awaits, and your journey begins promptly! Seize this opportunity and APPLY NOW for an exciting career ahead! or contact us on 03 9119 0*** for further information.