AddressThe Level 1 Service Desk Technician role revolves around a consistent customer service experience. You will be a key member of a service delivery team using your IT skills and technical knowledge to understand and resolve customer enquiries.
OUR CLIENT:
You’ll join Join a fast growing, Melbourne based company and work for local founders establishing a dynamic mixed services provider.
YOUR ROLE:
This is a clear Level 1 technician role. You will work with a successful and growing Service Delivery team to provide proactive support to clients.
YOU WILL NEED:
- A technical background with some previous experience working in a technical Service Desk role
- Experience with service support and ticketing systems
- A basic understanding of contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications
- Industry based certifications and training.
YOUR KNOWLEDGE:
You will have an understanding of some or all of these technologies:
- Telecommunications services management
- Basic data networking
- Office 365 Admin
- Ticketing and Documentation Applications
- RMM.
THE BENEFITS:
- The opportunity to work with a successful ownership team comprising sales and technical excellence
- Room to grow within an established and successful team
- Inner suburb’s location with parking
- A competitive salary package.
Australian Citizen or Permanent Resident (not applicable to temporary visa holders).
First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume.
