Level 2 It Support Admin

Who is CBIT

CBIT is a leading Australian based IT consulting and services provider. We partner with our clients to improve their business performance through the implementation and delivery of business and technology projects.  
Our people are our biggest asset, and we want to continue building on our success. 
With more than 300 service providers Australia wide (and counting), we are proud to be a service providing firm that is growing fast, focused on outcomes and still in touch with our values. 

Position Summary

Are you an experienced IT Support L1 & L2 Technician able to take the hassle out of any technical problem?

Patient and friendly even with difficult customers? Able to share your advanced technical knowledge in the simple and understandable way?

Then you are the perfect team member we are looking for!

Benefits:

• The opportunity to gain valuable experience and work on a diverse range of technologies and environments.
• Extensive hands-on training in manage services tools and technologies.
• Significant earning potential, with competitive base salary
• Training, mentoring & full support. 

Duties & Responsibilities:

• Serve as the first contact with customers who need technical assistance via the phone or email.
• Provide level 1 and Level 2 support for users and managed personal computing devices.
• Provide broad technical support for project build, test, and solution deployment activities.
• Maintain technical system information in service tools.
• Fix more complicated issues in person.
• Redirect unresolved issues to the next level of support. 
• Maintain service catalogue and prepare technical documentation.
• Follow-up with customers.
• Determining potential opportunities to improve efficiencies and help provide more cost-effective outcomes and solutions with the cbit team 

What You Will Need:

• Previous working experience as an IT Support or Helpdesk Technician for at least 2 years
• Diploma/Degree in Computer Systems Engineering (or a related discipline), or equivalent work experience
• Industry certifications such as CompTIA A+, MCSA or CCNA (preferred)
• Must be able to diagnose the technical issue, as well as explain the solution to the user.
• Understanding of change management disciplines
• Excellent customer service and communication skills
• Strong interpersonal and teamwork skills
• Excellent attention to detail
• Self-motivation
• Security Clearance NV1 or Baseline (preferred)
• Australian Citizen/Resident

Essential requirements:

You possess excellent problem-solving skills and have initiative to think on your feet, you have great communication skills both written and verbal and can take charge of a situation when called for. You have great pre-sales skills and a strong service-centric mentality. You need to be able to multi-task and prioritise and create your own workload. You thrive on learning and adapting to new things and ideally have been doing a similar role for 2+ years.

How to apply:

To be considered for this opportunity please provide a CV and cover letter detailing why you'd like to join us.  Only successful candidates will be contacted.