2IC - Home Care and Disability Services Manager

2IC - Home Care and Disability Services Manager- Superclean Maid Service

Position: Part-time (30 hours/week)

Working Hours: Monday – Friday, 8:30am – 5:00pm

About Us:

At Superclean Maid Service, our journey began in 2017 with a profound commitment: to provide unparalleled support and care to those in our community who need it most. With our core values of Excellence, Integrity, Equality, Care, Dignity & Respect, we extend our services to aged care individuals, people with disabilities, veterans, and other vulnerable members in our local community. Our mission goes beyond cleaning – it’s about ensuring that every individual we serve can maintain dignity, respect, and a healthy lifestyle in the comfort of their own home. What sets us apart is our dedication to independence and the genuine satisfaction we derive from helping others. We take pride in the smiles we bring to faces and the friendships we forge along the way. More than just a local cleaning business, Superclean Maid Service is a beacon of compassion and reliability. Our customers trust us because we not only deliver quality services but also extend a hand of friendship, ensuring that everyone we serve feels valued and cared for.

About You:

Are you a compassionate leader with a dedication to providing exceptional Home Care and Disability support services? Do you have a positive attitude and a genuine care for the well-being of others? If so, you might be the perfect fit for our team! Superclean Maid Service is seeking a skilled Home Care and Disability Services Manager to join our team as the Second in Charge (2IC). Living no more than 30 minutes from Sale, Victoria, and being prepared to wow our customers with quality workmanship while forming genuine friendships are essential qualities we seek in candidates. You must have a passion and commitment to ongoing learning, including the need to gain more knowledge and skills to improve your practice. With a focus on delivering personalized support and maintaining impeccable cleanliness standards, the ideal candidate will possess the following qualifications and attributes:

Key Responsibilities include managing day-to-day operations:

• Communicate with influence -manage meetings, negotiate persuasively, lead and participate in meetings and make presentations.
• Lead and manage effective workplace relationships -managing processes and procedures to support workplace relationships.
• Manage people performance- of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge.
• Manage Business operational plans- contribute to the business mission & goals
• Develop critical thinking in others-by asking questions, provide constructive feedback, encourage collaboration and diversity
• Facilitate continuous improvement -by creating feedback loops and using SMART goals
• Administer performance development processes - review the performance development system, make recommendations for improvement, and analyse the strengths and weaknesses of the performance development system.
• Support the learning and development of teams and individuals- develop learning plans to match skill needs, coordinate learning opportunities, and monitor and review workplace learning plan implementation plans.
• Coordinate recruitment and onboarding -processing application’s, conducting initial phone interviews and short-listing exceptional candidates for face-to-face interviews, obtain referees’ reports, assess a candidate’s skills, secure preferred candidate’s agreement, and provide an employment contract.
• Support human resources functions and processes- use appropriate technology to collect and analyse workforce data with reference to relevant organizational policies, procedures, and ethical parameters
• Implement and monitor WHS policies, procedures and programs – implement and monitor procedures for WHS training, hazard identification, risk control & record keeping
• Quote jobs in a professional manner-using technology in a timely manner.
• Lead difficult conversations-adapt delivery style and tone according to the mood of the conversation, and understand & react to relevant personnel using conviction & empathy

Key Requirements:

• Minimum Diploma or higher with relevant management qualifications, in one or more of the following areas; Work Health and Safety, Human Resource, Leadership & Management.
• Minimum 5 years of experience in a leadership or management role
• Previous work experience in aged Care and or disability preferred.
• Proficiency in computer skills, including email communication `excel, word, to efficiently manage administrative tasks and communicate with clients and team members.
• Able to conduct meetings via zoom, scan documents, write professional emails & use IT software
• Excellent phone skills to effectively liaise with clients, team members, and support networks, while demonstrating empathy and understanding.
• Strong communication skills with the ability to listen and fulfil customer requests effectively, while providing compassionate support to individuals with disabilities.
• Experience in rostering employees and managing team schedules, with an understanding of the unique needs and preferences of Home Care and Disability support clients.
• Excellent attention to detail and exceptional time management skills to ensure both Care and cleaning tasks are completed to the highest standards.
• Must be able to prioritize tasks, keep notes and stay organized with daily tasks
• Solid understanding of Occupational Health and Safety (OHS), Safe Work Procedures (SWP), and company policies, with a focus on creating a safe and inclusive environment for all.
• Ability to contribute positively to team culture and build positive, respectful relationships with clients, their families, and support networks.
• Current driver's license and roadworthy vehicle
• Working with children check completed - employee
• Current Police Check no more than 12-month-old with no outcomes
• Must be physically fit
• First Aid Training

Reasons to Work with Us at Superclean Maid Service:

At Superclean Maid Service, we prioritize creating an environment where employees thrive and feel valued. Here are ten compelling reasons why you should consider joining our team:

1. Competitive Compensation Package: We offer one of the best compensation packages in the industry, including opportunities for bonuses and incentives.

2. Flexible Scheduling: Enjoy a better work-life balance with no weekends or Public Holidays. Our exceptional working week from 8:30 am to 3:00 pm leaves your afternoons free for personal time.

3. Birthday Leave: Celebrate your special day with a day off every year, thanks to our birthday leave policy.

4. Supportive Team Environment: Join a team that values collaboration, growth, and advancement. We provide ample opportunities to learn and develop, with strong mentorship from Management.

5. Make a Difference: Experience the satisfaction of making a positive impact in the lives of others while doing what you love.

6. Dynamic Working Environment: Embrace a dynamic and unique workplace where no two days are the same, keeping your work experience exciting and fulfilling.

7. Weekly Pay: Enjoy the convenience of weekly pay, with super contributions completed fortnightly.

8. Provided Uniform, Equipment & Training: We supply you with the necessary work uniform and equipment, ensuring you have everything you need to excel in your role. Additionally, we offer further training and mentorship opportunities.

9. Paid Travel: Receive compensation for travel expenses when using your own vehicle for work-related purposes.

10. Employee Recognition: Stand out and be appreciated through our employee recognition program, which includes awards such as Employer of the Month. Additionally, our yearly bonus scheme rewards employees for meeting key performance indicators, and we host festive Christmas parties to celebrate our team's achievements.

Join Superclean Maid Service today and become part of a supportive, rewarding, and enjoyable work environment where your contributions are valued and celebrated.

To apply for the position

Applicants must demonstrate their suitability by following these steps:

- Email your application to ***************@gmail.com including your updated resume and a supporting email outlining why you're the ideal candidate.

- Confirm that you meet or are willing to meet all key requirements for the role.

- Provide specific examples from your previous work history where you have showcased the skills outlined in the key responsibilities.

- Include at least two professional references with contact information for verification purposes.

Join our team at Superclean Maid Service and become a key player in delivering high-quality Home Care and Disability support services while providing leadership and support to our dedicated team. If you have the experience and skills required for this role and are passionate about making a positive impact in the lives of individuals requiring Home Care and Disability support, we invite you to apply and contribute to our mission of excellence in Home Care and Disability Services management