Address
Form of workYour new company
A global FMCG organisation requires a Level 2 IT Support Officer for a permanent opportunity commencing immediately, to be based onsite in North Geelong. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this exciting role, you will be the first point of contact for technical requests and incidents for the ANZ.
You will be:
- Providing 1st and 2nd level onsite and remote IT support to end-users within the APAC region.
- Performing account administration within Active Directory, Exchange and bespoke applications.
- Assisting with IT-related projects.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Managing relationships with vendors and suppliers.
- Maintaining and developing documentation and knowledge base articles.
What you'll need to succeed
To be successful in your application, you will need:
- Demonstrated experience of providing 1st and 2nd level IT support.
- Sound knowledge of Windows 10/11, Active Directory, Windows Server, Office 365, Microsoft Exchange, VPN and Network troubleshooting.
- Experience with GLPI ITSM tool is advantageous.
- Excellent customer service & communication skills, both verbal and written.
- A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
- Prior experience working within a manufacturing and/or distribution environment is preferred.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to daniel.bertino@hays.com.au.
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