Address
Form of workThe purpose of the role is to ensure that IT Technology within the organisation is supported by a support specialist that can own and deliver a high level of service/solutions to all stakeholders in a timely and effective manner whilst managing conflicting priorities and ensuring stakeholder satisfaction.
This is a hands-on role that requires a self-starter that can work autonomously and deliver on our client's values on each occasion.
What you will do
- Manage a high level of engagement with technical operation leads located in Australia
- Coordinated execution of projects task with support of Technical Leads and Project Managers
- Deliver weekly updates to EUC Manager on support provided and progress
- Ensure support office I.T services are well maintained and operational
- Manage IT Asset within the business and ensure compliance with standards
- Maintaining at all-times a strong focus on effective delivery of service to variable business units
- Graduate diploma in Information Technology or equivalent
- 5+ years’ experience working in an IT Support Role with multiple disciplines
- Proficient in time & priority management
- Skilled in the use of Service Now for IT Service Management
- Expert knowledge in Active Directory (Users, Groups, Policy)
- Proficient in application patching and deployment via SCCM & Intune
- Extensive experience in 0365 service management (Email, Teams & Office Apps)
- Excellent knowledge of windows 10 Operating system & corporate applications
- Expert in creation of Knowledge base articles & keeping documentation
