AddressAs the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
Client Details
Our client sits within the construction Industry.
Description
The successful applicant will be responsible for:
- Responding to support requests and inquiries from end-users in a professional and timely manner.
- Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Installing, configuring, and maintaining operating systems, software applications, and device drivers.
- Collaborating with other IT team members to escalate and resolve complex technical issues.
- Documenting support activities, solutions, and procedures to build a knowledge base for future reference.
- Assisting in IT projects and initiatives as needed, including system upgrades and deployments.
Profile
The successful applicant will ideally possess the following:
- Respond to incoming service requests and inquiries via phone, email, or ticketing system in a professional and courteous manner.
- Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.
- Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 support as necessary.
- Document all service requests and resolutions accurately and thoroughly in the ticketing system.
- Proactively monitor systems and networks to identify and address potential issues before they escalate.
- Collaborate with other team members to share knowledge and best practices for improving service delivery.
Job Offer
Whats on Offer:
- Professional development and training opportunities.
- A dynamic work environment that fosters creativity and innovation
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact George Edwards at georgeedwards@michaelpage.com.au.
