Service Desk Administrator

• Permanent full time, Afternoon Shift (11am to 7pm)
• Bendigo Based, $60k to $65k + Super
• Join a stable and secure business offering growth and progression

About us:

At Hazeldenes, we have more than 80 years of history underpinning how we proudly go about our business. It is not just about our delicious chickens, innovation, and commitment to quality. It is about our people doing extraordinary things to deliver great products.

At Hazeldenes, we are proud of our people, our reputation, and our place in the community. Our people come from many different cultures and backgrounds and have skills ranging from farming and quality control to engineering and poultry processing.

Primary Objective:

• Providing technical support of high quality to internal customers & end-users.
• Enable swift issue resolution, management of the ticketing system, and maintain records of interactions with business users.
• Effective communication with both the IT teams and customers.
• Identifying underlying causes of recurring problems, updates software and hardware.
• Offer remote support, collaborate with IT teams, and actively contribute to process improvement.
• Monitoring user satisfaction, training new employees, and staying updated with industry trends.

 Key Responsibilities:

• Provide timely and effective technical support to end-users, troubleshooting hardware, software, and network-related issues.
• Resolve incidents and requests within established Service Level Agreements (SLAs)
• Monitor and manage the Service Desk ticketing system, ensuring tickets are accurately categorized, prioritized, and assigned to appropriate teams or individuals.
• Analyze recurring issues to identify underlying causes and trends, working to implement proactive solutions that prevent future incidents.
• Assist in software installations, updates, and patches across various systems, ensuring compatibility and adherence to security best practices.
• Perform hardware inventory management, including monitoring and maintaining equipment, peripherals, and accessories.
• Provide remote support to users working from different locations, troubleshooting issues over phone, email, or remote desktop tools.
• Perform other operational, technical and maintenance tasks as required, which may include some after hours and weekend work to minimize the impact on Hazeldene’s.

Detailed Position Description and Key Selection Criteria Available on Request.

Essentials:

• Tertiary qualification in the field of Computer Science or related discipline.
• 2+ years of relevant experience in IT Support.
• Developed interpersonal, written, and oral communication skills.
• Ability to present ideas in a user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Ability to work independently.
• Strong customer service orientation- customer focus mindset.
• Experience working in a team-oriented, collaborative environment.
• Demonstrate professional workplace behaviour, aiding team members and undertaking responsibilities or activities as directed.

What we offer:

• A friendly team environment with a strong technical support network.
• Training and developing your IT skills.
• Flexible Working Hours.
• Discounted Company Products.
• Employer Assistance Program.
• Free on-site parking.

How to Apply:

If you would like to join our dynamic team and be a part of our ongoing success, then click “Apply" to submit your resume and a cover letter.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.

Note: Applications will only be considered for candidates who have the right to work in Australia without restrictions or sponsorship.

Hazeldenes Recruitment Team