AddressBAMITS is a rapidly growing Managed Service Provider (MSP) company that offers comprehensive IT solutions to businesses of all sizes. With a customer-centric approach and a focus on delivering top-notch technology services, we pride ourselves on being at the forefront of innovation.
BAMITS was established in Gippsland in regional Victoria in 2013 and has since expanded to provide services across the nation and even internationally via our offices in Victoria and Queensland.
BAMITS aims to be the employer of choice for highly skilled IT professionals who wish to enjoy benefits such as a regional lifestyle and still engage with enterprise-level technologies.
Steady growth within our business requires BAMITS to employ a new team member to fulfil demand.
At BAMITS, we have identified five major reasons why our people want to work for us:
- They get a highly flexible work environment
- They’re part of a business culture marked by positive customer relationships, growth, success, opportunities and teamwork
- They get rewarded for their efforts
- They form an integral part of the team
- There are opportunities to grow their careers and to expand their skills, knowledge and experience
We are looking for a local person with a genuine desire to work in this industry and advance their skillset, with a solid foundation providing excellent customer service. Somebody who plans to stay around for the foreseeable future.
The key responsibilities of this role will be to provide project work for our clients throughout Australia. You will be an escalation point for all of our Level 2 engineers.
To be successful in this role you will have:- Excellent communication and interpersonal skills with an ability to engage in a friendly, cooperative and constructive manner
- Excellent time management and problem-solving skills with advanced technical support troubleshooting abilities
- A demonstrated ability to learn new skills rapidly and apply problem-solving skills
- A demonstrated ability to operate within a team environment
- A demonstrated focus on providing high levels of customer service
- Provision of third-level support to our clients
- Training and mentoring of junior engineers
- Technical delivery of the projects on time, and to a high-quality standard
- Technical solution design
- Attending the pre-sales stage of assessing the client’s needs
- Provide technical support including identification, diagnosis and resolution for end user-related requests.
- Demonstrated practical experience supporting Microsoft platforms and applications in commercial environments (i.e. Windows 10, Microsoft Office 2016/2019, Office 365, Active Directory)
- Experience supporting, or knowledge of server operating systems such as Windows Server 2012, 2016, 2019, and 2022.
- Experience troubleshooting & repairing server/network hardware from vendors such as Dell, HP etc.
- Experience working within a virtual environment (VMWare)
- Experience working with Citrix-based platforms and environments.
- Knowledge of Microsoft SQL Management, or other SQL environments.
- Exposure to Cloud-based products such as Office 365, Azure, AWS
- Advanced knowledge of networking and associated technologies such as Fortigate firewalls, routers, NAT rules, and VLANs.
- Working knowledge of backup software such as Veeam, Shadow Protect and Datto
- Working knowledge of scripting languages such as Powershell and VBScript.
- Industry certifications from major vendors such as Microsoft, VMWare, Citrix, and Cisco
- TAFE or University Information and Communications Technology certifications
To be considered for this role you must possess the right to work in Australia, have a current Police Check, Working With Children Check, and a valid driver’s license.
If you have any questions about this role, please email William at ************@bamits.com.au.
