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Form of workRidgetech is a leading provider of comprehensive IT solutions and support on the North West Coast, dedicated to empowering businesses to thrive in today's technology-driven world. We specialise in delivering tailored IT services that help organisations streamline operations, enhance productivity, and achieve their business goals. Our mission is to leverage technology as a catalyst for success and continue to be a trusted partner for businesses seeking reliable and efficient IT solutions.
We prioritise customer satisfaction and building long-term partnerships. We believe in open communication, trust, and integrity. Our team of experienced IT professionals listen to our clients' needs, understands their challenges, and develops customised solutions that address their specific requirements.
At Ridgetech, we foster a collaborative work environment that encourages creativity, growth, and excellence. We value teamwork and invest in our employees' professional development to ensure we deliver the highest standard of service and solutions to our clients.
Opportunity
As a Service Desk Technician, you have the exciting opportunity to join our fast growing and esteemed team focused on ensuring that our customers' IT needs are met, enabling them to approach their business endeavours with confidence.
You will play a crucial role in delivering exceptional support, innovative solutions, and personalized services to our valued clients. Your expertise and dedication will be instrumental in helping our customers focus on their core objectives while we take care of their IT requirements. You will be the face of our company, providing technical assistance, troubleshooting, and problem-solving to ensure smooth operations and customer satisfaction.
Responsibilities will include:
- Provide technical support and assistance to end-users, ensuring timely resolution of IT incidents and service requests.
- Troubleshoot hardware, software, and network issues, utilising your expertise to resolve problems and minimise downtime.
- Document all support interactions in our ticketing system, maintaining accurate records for future reference.
- Collaborate with team members to escalate complex issues and ensure outstanding tickets are followed up on and resolved.
- Assist in managing user accounts, including password resets, account creation, and access permissions.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Contribute to the creation of knowledge base articles and documentation to empower users and reduce recurring issues.
- Provide excellent customer service by actively listening to user concerns and effectively communicating technical information.
- Device setup and configuration of new hardware to ensure seamless functionality for our clients.
About You
- Passionate about all things tech, with a genuine interest in staying up-to-date with the latest trends and advancements.
- Willingness to learn and embrace new technologies, tools, and processes.
- Curiosity-driven mindset, always seeking out opportunities to expand knowledge and skills.
- Ability to adapt quickly to changing environments and work effectively under pressure.
- Strong problem-solving skills and a natural inclination to tackle challenges head-on.
- Excellent communication and interpersonal skills to collaborate effectively within a team and assist clients with technical issues.
- Detail-oriented approach to ensure accurate device setup and configuration.
- Proactive attitude towards troubleshooting and resolving technical problems.
- Ability to multitask and prioritize tasks efficiently.
- Enthusiasm for providing exceptional customer service and ensuring client satisfaction.
No prior experience or qualifications are necessary; however, a demonstration that you have a strong willingness to learn and grow in the field is a must.
