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Form of workLevel Two IT Technician
Entourage Technology
Roles based in Tamworth - Travel in Northern NSW and Central West NSW required
Full Time Position
Entourage Technology is a locally owned and operated business who are proud to offer superior technology services to our region. With a team of fifteen specialised tech experts and strong relationships with industry partners, Entourage Technology offers businesses the experience and knowledge to ensure technology solutions grow with them.
Our clients are supported by our highly skilled technical operations team based in Northern NSW, and Central West NSW for all their phone system, networking, servers and software requirements from installation to ongoing maintenance and support.
As an IT Technician you will have a minimum of 2 years experience and be driven to deliver customer centric experiences and excel through communicating with key internal and external stakeholders including but not limited to sales teams, fulfilment teams, customers and industry vendors. Previous MSP experience preferred
As a technical specialist, you will work autonomously, in a team environment. This varied role will involve maintaining customer relationships and standards of service while executing on key deliverables.
Level 2 Applicant
Technical skills and experience would include (but not limited to):
Helpdesk support for remote customers or onsite support
Skills with all Microsoft 365 products and solutions
Fault diagnostics and repair via in person or remote scenarios
Sound understanding of computer and network security
Ability to troubleshoot complex networks
Software and applications deployment on Windows systems
Telephony system experience
Experience managing a windows active directory environment
Experience supporting MDM solutions
Typical Tasks for Installation and Support would include (but not limited to)
Multisite / Enterprise Network equipment
Workstations, Laptops, and their peripherals
Email accounts via Microsoft 365, Outlook etc
Advanced software/settings on a Windows Environment
Endpoint and email security products
Telephony system hardware and peripherals
MDM products
