Address The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.
We prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks.
About the role
This position is responsible for providing positive customer experiences and supporting the Branch Librarian or Team Leader to ensure the smooth running of library services. Created to assist in the provision of high-quality customer experiences, this role is located at Parramatta Library.
On a daily basis, you will:
Provide exceptional customer service and build positive connections with the local community
Assist in delivering high quality community-focussed programs
Support team members in the use of library services
Work closely with other teams and implement improvements to enhance enjoyment of the library Ensure that each customer receives a positive customer experience
About you
You’ll bring a background in delivering exceptional customer service with the ability to proactively engage with the community. Alongside your solutions-focused mindset, you will bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go!
You’ll thrive in a flexible approach to customer service and take personal responsibility to ensure that all customers receive a positive customer experience with a high level of knowledge of the library’s services, collections and programs.
Qualifications:
Working with Children Check.
Criminal history check HSC certificate or equivalent relevant experience
What’s on offer
This is a permanent part-time opportunity of 24hrs per week.
We are offering an attractive remuneration from $63,891 to $70,336 (pro-rata) plus 11% superannuation
In addition City of Parramatta also offer excellent employee benefits which include:
14 weeks paid parental leave
Access to Long Service Leave after 5 years
Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave including 2 days health and wellbeing leave per year)
Learning and development opportunities Health and Wellbeing programs (Fitness Passport, flu shots, etc)
Want to know more?
Further information regarding the requirements of this role can be found in the Position Description .
Alternatively for a confidential discussion please Neera Sahni on nsahni@cityofparramatta.nsw.gov.au .
How to apply
Candidates must apply online and applications through other mediums will not be accepted at this time.
Please attach your resume and a cover letter outlining an exceptional customer experience you delivered.
Applications close 9pm, 3rd March 2024.
This position requires the preferred candidate to undergo a Criminal History Records check.
As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
A Working with Children Check must be uploaded as part of your application.
If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
