Library Customer Service Librarian - Information

Employment Status: Permanent
Days & Hours of Work: Wednesday, Thursday, Friday, totaling 17.5 hours, plus weekends. May include rostered evening per week.
Competitive Salary: $78,462.47 p.a on a pro-rata basis + 11% superannuation.
Location: Sandringham and Hampton Libraries but may be required at any Bayside libraryAbout Us:We are a passionate organisation, connected in our shared goal to be 'sector leading' in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.About the Role:To play a lead role in developing and supporting programs for the Bayside community including digital literacy, lifelong learning and social inclusion opportunities.To supervise and manage branch operations when required and ensure best practice with collection development, responding to the needs of the community.This position may be required to work at any Bayside Library branch.You will be responsible to:

• Demonstrate leadership in the delivery of excellent Customer Service.
• Provide a high level of product and knowledge support of library services to the community through the provision of reader advice.
• Support the life-long learning of the community with ad-hoc and formal training in digital literacy.
• Supervise and manage branch staff to ensure that excellent Customer Service is provided, and branch practices are followed.

Key Selection Criteria:To be successful in this role, you will bring the following skills and competencies:

• Provide a high quality customer experience to both external and internal customers.
• Provide high quality information provision to both external and internal customers
• Have current knowledge on the of the library collections and ensure that they are well maintained
• Participate in running events that support the Bayside community with in library events and outreach opportunities.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check

What we can offer you in return:

• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• Free onsite staff parking
• A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.How to apply:

• To discover more about the role and responsibilities review the Position Description.
• Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
• Click Apply to submit your application.
• If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager - your customer experience truly matters to us!

Applications close: Monday 13 May 2024 11:59pmIf you would like to learn more about this opportunity or have any question, please contact Karen Reiter on 039261 7852 or via email kreiter@bayside.vic.gov.auBayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.