Address- High level customer service role
- Work across our five library branch locations
- Permanent, full-time position, 35 hours per week
About Us
City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.
Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.
About City of Ryde Libraries
City of Ryde Libraries comprises of five branches at Ryde, West Ryde, North Ryde, Eastwood, Gladesville as well as a significant online library. Our libraries are places of social inclusion where members of our community borrow items for leisure and lifelong learning, learn about new technology, participate in activities, attend children’s and adults programs, and using our spaces for studying. They are lively, busy places and serve a culturally diverse customer base.
About the Role
The Library Resources Support Officer sits within the Library Resources Team and works in all areas of the library providing front-line customer service and is passionate about giving back to the community. This role is rostered to work at our five branch locations and the successful applicant will need to display outstanding flexibility as well as the ability to develop strong team relationships across the service. On occasion, you will also be required to work as a shift supervisor at a branch or provide support to library collection services and interlibrary loans.
About You
You are a dedicated an enthusiastic professional with a passion for delivering exceptional library services. Your approach to library services is customer-centric, consistently delivering high-level service with warmth and efficiency.
In addition, you will also have:
- Exceptional customer service skills and enthusiasm to help our diverse public library users from finding books to troubleshooting technology
- Exceptional teamwork skills with proven experience to also work independently
- Self-motivated with proven ability to learn new processes and systems quickly
- Experience in a vibrant customer service role and ability to prioritise tasks
- Work at the various libraries within City of Ryde and different shifts as required
- Experience in leading a team in a supervisory role on rostered shifts
- Experience in collections support and interlibrary loans desirable
- Completion of a library qualification or working experience in a library environment
Please note: This is a Child Related position and employment is subject to verification of the Working With Children Check status. The cost of obtaining a WWC clearance is at the applicant's expense.
In line with Council’s COVIDSafe Workplace Policy & Procedure all staff are required to be vaccinated against COVID-19.
Your commencing annual salary will range from $66,841 to $76,168 + Superannuation, dependent on your experience and qualifications.
Culture & Benefits
- Commitment to providing opportunities for work/life balance
- Work 37.5 hours and enjoy a rostered day off approx. every 3 weeks
- Long service leave after 5 years, then accrued monthly
- 18 weeks paid parental leave (for eligible employees)
- 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
- Annual performance reviews and Award increases
- Opportunity to sign up as a fitness passport member
- Various health & well-being initiatives (i.e. flu vaccinations, etc.)
How to apply
Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.
Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.
Closing Date: Monday, 10 June 2024 at 11:30pm
If you would like to know more, please see the position description or contact Anne Chestnut on 9952 8352 for a confidential discussion.
City of Ryde is committed to Equal Employment and Child Safety
