Library Technician

Permanent part time role, 18.75 hours per weekBand 4 role Deliver an excellent experience across our libraries Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. What you’ll be doing:Provide excellent customer service on the customer service desk.

Issue and return all formats promptly and efficiently. Answer phone calls promptly and provide the appropriate service, such as phone renewals. Collect payments such as for damaged materials.

Respond promptly and accurately to enquiries, including complaints. Register new library members and issue replacement library cards. Take bookings for computers and library activities.

Actively promote the library resources to the community. Supervise Library Officers, work experience and community service student/s as required. Perform reconciliation of branch cash takings in accordance with council procedures.

Report branch IT issues in accordance with procedures. Troubleshoot library computers and hardware as appropriate. Report any branch issues to the team leader.

Under…