Lifestyle Advisor - Casual

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Our Key Venues section oversees all of our aquatic and leisure centres. We deliver first-class activity and program choice, we promote Blacktown City as the leader in sport, recreation, and leisure and we give every visitor and customer a safe and memorable experience. Our values are teamwork, customer focus, innovation, and commitment to safety.

Blacktown Leisure Centre Stanhope is an award-winning multi-purpose facility that offers high-quality programs and services. It includes an indoor aquatic centre with a 25 metre 10 lane lap pool, a wave pool, a program pool, a 4 court stadium, and a 16 plexi cushion courts, as well as a health and fitness centre, crèche, and function room facilities.

We are looking for customer focused and bubbly individuals who have a passion for membership services, health and fitness sales to join our Key Venues team as Casual Lifestyle Advisors.

Position purpose:

The role includes: 

• providing excellent customer service to current, and prospective members at Blacktown Leisure Centre Stanhope
• attending to all customers of the centre regarding membership services and to all incoming membership services telephone calls
• conducting tours of the centre for visitors or new members in accordance with sales system procedures and protocols
• conducting follow-up telephone calls, and emails on all membership service enquiries.

If you have fitness services experience in a similar role, and are driven to exceed members expectations, then this is the role for you!

Qualifications and experience

Essential:

• Experience in a sales program within a similar environment
• Experience in the development and implementation of sales, membership services, members' events and loyalty programs
• Experience in computers and database management
• Experience working both within a team environment and as a ‘self-starter’.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this role starts at $29.2716 per hour plus 25% casual loading
• Penalty rates apply for weekend shifts 
• Trainee rates apply for applicants under 19 years of age
• Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Closing date:             Friday 5 July 2024, 11.59 pm

Contact officer:         Christine Carter on 9421 2614

Internal ref:               Casual