Logistic Manager

The Logistics Manager plays a pivotal role in ensuring the seamless operation of the Supply Chain for both the Australian and International markets, in alignment with the business's policies and procedures. The Logistics Manager is tasked with maintaining exemplary levels of accuracy in day-to-day operations, nurturing and leading the Logistics team, and delivering top-notch service to internal and external stakeholders.

As a key member of the management team, the Logistics Manager oversees domestic and international stock orders and transfers, prioritizing on-time deliveries and mitigating risks to minimize business sales impacts.

Major Accountabilities and Measurement:

1. Processes and Procedures:

• Initiate, coordinate, and enforce optimal policies and procedures to ensure efficient logistics operations.
• Measure success by ensuring that all logistics team members understand and comply with established processes and procedures.
• Ensure completion of month-end processes before the last working day, including accruing any outstanding invoices for the following month.

2. Quality and Service Objectives:

• Ensure daily/weekly tasks are completed within agreed timeframes by the Logistics team.
• Monitor error rates associated with logistics operations, aiming for less than 1% error rate.
• Prepare monthly Logistic Reports by Day 3, including outstanding invoices, accruals, and forecasting for the following months.
• Continuously strive to enhance quality and efficiency within the area of responsibility, proactively addressing any identified risks.

3. Managing Inbound and Outbound Inventory:

• Plan, coordinate, and communicate with internal stakeholders to optimize resource planning for inbound stock.
• Regularly produce DIFOT (Delivery In Full, On Time) reports on Freight Forwarder, Domestic carrier, and Supplier performance.
• Provide projections of Stock on Hand (SOH) levels and incoming stock based on sales projections to ensure optimal stock availability.

4. USA and International Markets:

• Review and design logistics processes for international markets to facilitate cost-effective and efficient movement of stock globally.
• Negotiate, tender, and manage domestic logistics contracts, including potential 3PL solutions.

5. Reporting:

• Ensure accurate and timely completion of all agreed reports to Senior Management.
• Track and report on Supplier performance, container vessel movements, and Freight Forwarder performance.
• Maintain an annual calendar with key dates and hold regular catch-ups with Freight Forwarders to address high-risk areas and discuss continuous improvements.

6. Team Leadership and Development:

• Develop, lead, and motivate a high-quality logistics team, fostering a culture of professionalism, pride, and ownership.
• Manage logistics resources effectively, monitoring staff training, development, and performance.
• Conduct performance reviews and pulse checks, ensuring all staff receive timely feedback and support.

7. Compliance:

• Ensure compliance with all relevant legislation, including accurate submission of supplier documentation and maintenance of HS Code register.
• Maintain zero tolerance for breaches of WHS (Work Health and Safety) policies and regulations, conducting regular toolbox talks to reinforce safety requirements.
• Adhere to all current legislative and internal controls, policies, and procedures, ensuring warehouse staff compliance at all times.

8. Relationship Management:

• Build and maintain strong working relationships with Executive Team members to promote awareness and delivery of objectives across the business.
• Develop and nurture internal relationships with Industrie team leaders, fostering effective cross-functional engagement and collaboration.
• Manage external relationships with Suppliers, tendering, negotiating, and optimizing contracts to drive mutual benefits.

Knowledge and Skills/Experience Required:

• Minimum 5 years' experience in a Logistics Manager role, including overseas supplier management and dealing with foreign currencies.
• Expertise in Supply Chain management procedures and best practices.
• Advanced Excel skills, including pivot tables and vlookups.
• Strong understanding of reporting and analytical processes.
• Exceptional written and verbal communication skills.
• Well-developed relationship management, customer relation, and negotiation skills.
• Proven ability to design and/or improve processes and procedures.

Core Behavioral Competencies:

• Excellent planning and organizational skills, with the ability to meet tight deadlines and multitask effectively.
• Strong attention to detail and a high level of accuracy.
• Interpersonal savvy, with the ability to build meaningful relationships at all levels.
• Customer-focused, consistently exceeding expectations.
• Action-oriented, setting and achieving ambitious goals while inspiring others to excel.
• Strong problem-solving and analytical skills, with a focus on presenting solutions and taking ownership of implementation.
• Business acumen, understanding retail business dynamics and proactively seeking to improve performance.
• Innovative mindset, always seeking new ways to improve processes and drive positive change.