Loss Adjuster / Claim Preparer

LMI Group is the trusted adviser to the insurance industry providing loss management, risk assessment and technical advice to the business and insurance communities. With over a thousand years of combined in house experience and an office in every State and Territory in Australia and New Zealand. We are independently owned, and the quality of our people is paramount to our success. We are passionate about insurance and being able to help people in their hour of need. We operate under the principles of upmost good faith and have nothing but respect for our clients and our staff.
LMI Group provides a wide range of services through our numerous organisations under the LMI Group banner. Aequum Adjusters is one of our loss management branches. If selected for this role, you will also gain experience with working on claims through Aequum Adjusters. For more information on LMI Group please go to https://lmigroup.com/
For more information on Aequum Adjusters please go to https://aequumadjusters.com/
Key Responsibilities:

• Maintain expected case load of claims
• Provide office and field-based assessment of domestic, rental, and commercial insurance losses from first advice to final settlement
• Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
• Provide support and advice to all stake holders including but not limited to policy holders, property managers and underwriters with respect to their claims.
• Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
• Examine claims forms, policies and endorsements, client instructions and other records to determine coverage and policy response.
• Set loss reserves
• Provide exceptional levels of service to clients and their customers
• Clarify circumstances surrounding loss and causation
• Verify the nature and extent of loss / damage
• Quantify the work of reinstatement (material damage claims)
• Settle claims after accepting insurer's instructions or within delegated authority
• Comment on potential recovery action
• Attend to recovery action as directed and/or as required
• Identify salvage opportunities
• Effectively instruct contractors, service/product replacement providers and other experts relative to the nature and advancement of claims
• Comply with and maintain service level agreements and key performance indicators
• Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Maintain professional and technical knowledge through continuing education.
• Be prepared to travel and aid other offices in the event of a catastrophe, as required.

About You:

• You will have previous experience within the insurance industry and preferably in a commercial claims environment either as a Loss Adjuster, claims manager or senior claims consultant/officer
• You will also have general knowledge and understanding of general insurance claims, regulations and laws that affect insurance practices
• You will be responsible for maintaining the company's reputation and integrity by complying with them.
• You will have a people person approach and can demonstrate a caring, empathetic and positive outlook
• You will be thorough and logical and able to make rational decisions in a fast-paced environment and be happy to go the extra mile
• You will be able to reach deadlines, key milestones and service level agreements
• You will have strong organisational skills
• You will have a strong service delivery focus for clients, including insurers, customers, and brokers
• You will have the ability to work under pressure and meet targets
• You will have ability to work in a team and contribute to its success including team unison, objectives, goals in a collaborative manner, whilst engaging in and forming part of a positive working culture
• You will have a desire to learn and undertake ongoing professional development with enthusiasm and a positive nature
• You will eventually be able to actively pursue and generate new business and cross sell our other service lines

Requirements:

• Have achieved tertiary level education in accounting, laws or similar field
• Have acquired loss adjusting qualifications
• Clear English, good report writing, written and verbal communication skills.
• Strong organisational and interpersonal skills.
• Ideally experienced as an external Loss Adjuster, internal claims adjuster or claims consultant/officer.
• Great customer service skills
• Ability to work independently and as part of a team, either within the office or remotely.
• Computer literate and proficiency in Microsoft outlook, word and excel.
• A current drivers licence
• Deliver loss adjusting services that meet or exceed the service standards required by the client
• Proactive communication with the client and customer about initial findings and potential solutions

Benefits and incentives:
We are committed to a working environment characterised by continuous learning, an entrepreneurial can-do spirit and team orientation. We will establish clear accountabilities and performance measures to drive rewards and advancements. In addition, we are committed to an environment that is willing to allow for a healthy balance between our professional and personal lives and embraces diversity and inclusion
How to apply:
If you are interested in joining our vibrant and rapidly growing team, please apply with an attached copy of your CV and a brief cover letter outlining your claim to the position. Any applications that do not include a CV AND cover letter will not be considered for the role.