Loss Prevention Clerk

POSITION SUMMARY Protects company assets from internal and external theft. Observes and reports potential safety and security hazards. Investigates potential theft, detains suspects, maintains evidence, and completes incident reports. Cooperates with local law enforcement in aiding pending investigations and testifies in court when necessary. Attends meetings and seminars regarding Loss Prevention. The LP clerk reports directly to the Warehouse Manager. Follows proper safety and security procedures and standards. Provides prompt and courteous customer service.

DAILY RESPONSIBILITIES
· Walks the warehouse and perimeter to monitor safety and security concerns.
· Follows and maintains knowledge of Costco procedures and applicable laws related to Loss Prevention duties.
· Observes, detects, and investigates internal and external theft threats. Reports potential internal theft situations to Warehouse Manager. Participates in Shrink Committee
· Detains and interviews shoplifters when warranted.
· Prepares reports for internal use and for potential prosecution.
· Maintains evidence and reports files collected from investigations.
· Testifies in court concerning theft investigations.
· Communicates with other area Costco Loss Prevention Clerks and Security personnel of area businesses to exchange information about current and local theft threats.
· Follows proper Member Service and general safety and security procedures and standards. Assists in other departments of the warehouse as necessary.
· Provides prompt and courteous service to members, employees and vendors. When in office, answers phones and assists callers.

POSITION REQUIREMENTS - Competency Statement(s)
· Communication - Articulates information, both verbally and in writing, in a way that can be easily understood by employees, members, and vendors. Actively listens to employees, members, and managers and takes appropriate action as necessary.
· Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees, and vendors in a prompt and effective manner while following company procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect Costco’s Code of Ethics.
· Self-Motivated - Well-organised and able to prioritise, multi-task, and adhere to deadlines while working independently with minimal supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
· Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
· Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Proven ability to comply with new programs, methods, practices, and procedures.
· Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco’s Success Behaviours, and by a file free from counselling notices related to job performance.

Experience, Licenses and Certifications

• Previous exposure to stocktakes and Loss Prevention
• Strong analytical and problem solving skills, with the ability to analyse data to enable sound decision and develop tactical solutions.
• Practical knowledge of Microsoft office with advanced  Excel skills
• Excellent decision making, administration, organisational and planning skills
• A great attitude and a willingness to learn
• Victorian Security License
• Floor Walk Inspection Training (prior to beginning work in department).

ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS

Education High School Certificate or higher