AddressABOUT US
InStitchu is Australia's leading custom, tailored brand providing luxury, made-to-measure garments at an affordable price.
Our vision at InStitchu is to reinvent menswear - we are bridging the gap between technology and a traditional retail experience. We have critically assessed the way men traditionally shop, innovating and simplifying the process through technology
With Showrooms across Australia, we are bringing our customers signature old-world tailoring aesthetic, combined with the latest technology.
We have also recently launched womenswear which is proving to be extremely popular!
ABOUT THE ROLE
This role is great for somebody who is looking to expand their managerial experience in a fast-paced and high-growth retail/menswear fashion environment.
As a Showroom Manager for InStitchu, your role will include but not be limited to:
- Managing a team of Stylists and overseeing the day-to-day running of our Showroom.
- Tending to customers, maintaining the appearance of the Showroom, booking & order management. Bookings include taking all customer measurements (it's super straightforward!), assisting customers with the designing of their garments (using our online design tools), inputting their orders, and consistent customer communication and follow-up.
- Managing all Showroom operations and monitoring staff performance
- Cultivate customer relationships to create loyalty and foster brand ambassadors through always having a customer-centric approach via showing enthusiasm and understanding for the product and brand—this will go hand in hand with providing a memorable customer experience and streamlining every positive aspect of the InStitchu experience
- Ongoing communication with customers to ensure that their experience is amazing.
WHO ARE WE LOOKING FOR?
We are looking for a Showroom Manager who is eager to join a vibrant team—each day will be varied and different, and you can expect this role to be anything short of mundane!
The ideal candidate will:
- Management experience in the retail or hospitality industry.
- A fashion or design background is beneficial, but not essential
- Be highly organised and have a sense of style
- Be emotionally intelligent, have a high level of people skills with an uncanny ability to anticipate customer needs and wants before they arise
- Have previously managed and worked in a face-paced environment where customer service is the number one focus
- Have the ability to turn negative customer sentiment into a positive interaction through patience, diligence and genuine desire to help
- Possess strong organisational & responsive problem-solving skills
WHY JOIN US AT INSTITCHU?
- A motivating and rewarding work environment.
- Generous clothing allowance and 50% off staff discounts!
- An attractive commission and bonus structure – with uncapped earning potential! We pay extremely well….
- Monthly showroom bonuses and personal KPI bonuses.
- The opportunity to build your career within InStitchu – whether it be in Management of Head Office roles, there’s opportunity to move up!
- This is an exciting opportunity to join a fast-growing Australian business with a strong leadership team that want to train and develop you in your retail career.
Do you think you’re the Perfect Fit? Then APPLY NOW by clicking ‘Apply’ AND email your CV directly to *********@institchu.com
