We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
www.sgfleet.com
SOME OF OUR PERKS INCLUDE
- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
- We offer industry leading 20 weeks paid parental leave
- Save plenty with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities (over 25% of our vacancies get filled internally!)
- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year to give back to causes that matter to you
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
TASKS AND RESPONSIBILITIES…
- Drive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.
- Manage and Control Servicing and Repair costs for all fleet vehicles.
- Minimise down time of vehicles (VOR).
- Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers’ “product problem” and other premature mechanical repairs.
- Advise clients on maintenance related issues covering their vehicle’s contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident Management
- Tertiary qualification in Automotive - vehicle qualification or equivalent
- Extensive experience in the motor industry
- Experience in a customer service role and/or negotiating with suppliers
- Has strong technical/numerical skills, shares knowledge and is thorough and accurate.
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.