AddressAbout ASI Solutions
Technology is at its most powerful with the right people behind it.
Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business.
At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so.
We specialise in all areas of IT, from hardware and software procurement to complete Managed Services.
Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning over three decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future.
ASI is seeking a tech-savvy Managed Service Desk Engineer for our Canberra operations. You will manage customer environments, resolve technical issues, perform routine maintenance, and create accurate and detailed reports and documentation. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering high-quality technical solutions and customer service.
Key Responsibilities
- End-User Support: Provide diagnostic troubleshooting and support for all supported end-user software and hardware issues. Respond to support tickets in a timely and professional manner, ensuring all issues are effectively resolved or escalated.
- Client Communication: Keep clients informed about their system status and incident resolutions. Produce clear and concise documentation for issue tracking and resolution.
- Proactive Monitoring: Work closely with the Monitoring Team to ensure systems are continuously monitored. Proactively identify and address potential issues before they impact users
A Bit About You:
- Good communicator with a natural aptitude for dealing with people.
- Good network, server, and workstation diagnostic skills.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- A minimum of 12-18 months experience in a Technical Support or similar role.
- Prior experience with providing/supporting an outsourced service delivery environment and supporting end users.
- Basic knowledge of the OSI model, switching and internet routing technologies (to junior network administrator level).
- Basic understanding of network monitoring concepts and management tools.
- Experience with Windows Server Administration (Active Directory, File Services, DNS and DHCP)
- Experience with Microsoft Exchange (On-premise or Office 365)
- Experience with virtual environments (Hyper-V, VMWare, Hyper Converged Infrastructure)
- Experience with cloud hosted systems (Office 365, Microsoft Azure, Google G Suite)
- Experience with backup software (datto, Veeam)
- Experience of analysing system and network performance using monitoring and graphical data
- Experience of diagnosing network and server issues, following them through to resolution.
- Exposure to scripting basics.
- Able to collate and interpret data from various sources.
- Ability to assess faults, prioritise, respond and escalate accordingly.
- Capable of multi-tasking, good time management and prioritisation of workload.
- Clear communicator (both written and verbal).
- Clear documentation skills.
Why ASI Solutions?
Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.
Send in applications by 24 June 2024.
