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Salary
Managed Services Consultant
- Are you passionate about building trust with clients to support their technical trouble-shooting concerns?
- We are looking for someone who is highly driven, determined, and self-motivated to join our Professional Services team!
We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges.
We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen.
At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% year. People join us because they are up for a challenge and want to make a difference – sharing a passion for our mission and a focus on “getting it done”.
We’re informal and open, whether we’re sharing ideas on the office floor or jokes at regular team-bonding events. We proudly promote diversity, as one of the few tech businesses that isn’t disproportionately male dominated. We’re unconventional – we embrace bold thinking, new perspectives and curiosity. We’re radically candid – we regularly give and embrace feedback so we can take a step forward each month, together.
Think you’re a fit for Evotix?
The primary objectives and responsibilities of a Managed Services Consultant includes:
- Consult with clients and deliver analysis of Evotix’s impact on their goals or initiatives;
- Take ownership of client requests, working within Implementation and Managed Services team to deliver solutions that meet or exceed client expectations;
- Creatively and consistently communicating the value of our products and services to client base;
- Proactively identify at-risk clients to the Customer Success team;
- Proactively communicate with Customer Development Representatives to identify up-sell opportunities within current client base;
- Work as a member of a multi-disciplinary team fostering teamwork and communication throughout the project lifecycle;
- Operate within the helpdesk team to quickly and accurately determine the likely cause of configuration or software issues, and provide a suitable solution to the identified issues;
- Ability to communicate technical concepts clearly and effectively to a range of business users;
- Configure solutions using Evotix software to suit client specific business process needs;
- Undertake unit testing of all configuration and technical work completed;
- Participate on system testing within Quality Assurance team as instructed by Management;
- Provide product training to customers when required on EHS&S software suite.
- Proven experience in a customer implementation role strongly preferred, especially leading the implementation of software solutions including requirement gathering, training, and migration.
- A strong understanding of software implementation methodologies and an ability to interpret client needs;
- Proven experience of communicating technical concepts clearly and effectively to a range of business users is critical to success;
- Extensive experience in delivery of software solutions to blue-chip clients;
- Degree qualified (preferred), with a preference for a background in IT, project management or business management;
- Ability to communicate effectively to stakeholders, both verbally and written;
- Ability to negotiate with clients effectively;
- High level interpersonal, project management, communication, and problem-solving skills;
- Demonstrated ability to listen carefully to truly understand client needs and concerns.
- A self-directed, rapid learner with high drive and determination;
- Collaborative – maintains strong internal relationships and acts as a critical linkage between stakeholders and technical teams;
- Strong communicator and influencer – both written and verbal;
- Detail-oriented – maintains insight into technical features and capabilities of the product;
- Highly determined with a positive attitude!
- At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference.
- Work perks include:
- Competitive base salary
- Quarterly company performance bonus
- Birthdays off
- Unlimited annual leave
- Private Medical Insurance
- Employee Assistance Program
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