Manager Business Operations

Manager Business Operations Safework NSW Business Operations and Assurance -Full Time Ongoing role-Salary: Clerk Grade 11/12, - The package includes base salary $ 139,787 - $ 161,663, plus employer's contribution to superannuation and annual leave loading-Location: Parramatta or Gosford Closing Date: Tuesday, 2 April 2024 @ 9:59 am (AEDT) About this role : The Manager Business Operations will collaborate closely with the Director of Business Operations and Assurance. This is a pivotal role in overseeing Business Operations within SafeWork NSW. This role will form partnerships with key business partners such as finance, procurement, human resources, governance and ICT to ensure effective and efficient Business Operations. This role will lead monitoring, analysis, reporting and coordination of Business Operations across SafeWork NSW to assist leaders in using limited resources in effective and efficient ways to optimise organisational outcomes and public value.The successful candidate is expected to have strong financial and business acumen, and the ability to navigate complex internal government processes to drive good governance and continuous improvement. This position can be based in Parramatta or Gosford, with flexible and hybrid working arrangements available. However, there may be requirements to travel to other regional and metro locations as needed. Your responsibilities will include:Accountability for the delivery of financial, business, administrative and support servicesPlan, coordinate and deliver strategic advice/submissions, business cases, communications and briefs/reports to inform executive and management stakeholders to enable effective decision makingDevelop and manage the implementation and evaluation of administrative practices, systems and procedures to optimise efficiency, quality of service delivery and assuranceKey challengesRespond to and resolve complex enquiries in relation to budget management and financial controls to ensure the provision of accurate information and the timely and effective resolution of issuesAnticipating and addressing contentious Business Operations issues and providing accurate advice, often within tight timeframes, given the need to collect and assimilate information from a variety of sources while maintaining confidentiality and exercising diplomacyContinually reviewing and evaluating SafeWork NSW operations and performance in a sensitive manner to recommend reforms/improvements to policies, processes and service delivery models in a high-volume working environment with competing prioritiesManaging and developing relationships with stakeholders who may have conflicting needs and priorities, and balancing sensitive and changing expectations to deliver services which meet needs and form the basis for business improvementCoordinate activities, decision making and reporting between a centralised corporate service function and SafeWork NSW business units to ensure efficient and effective Business OperationsTo be successful in this role, you will have:The ability to work across multiple tasks and responsibilities simultaneouslyStrong financial and business acumenA self-motivated attitude with a high level of initiativeExcellent administration skills and proficiency with Microsoft Office 365 and other software systems used in NSW Government including SAP and Service NOWDemonstrated prior experience in providing high-quality business and administrative support services in a professional and client focused mannerStrong understanding of corporate governance issues, including procurement policies and practicesIf this sounds appealing to you, we welcome your application! To Apply To start your journey to as Manager, Business Operations, please submit your resume (max 4 pages) and cover letter (max 2 pages). In the cover letter please share your motivation for applying for this position and your relevant skills. Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 2 April 2024 @ 9:59 am (AEDT) Working at Department of Customer Service The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Visit our Careers site to find out what it means to work for us. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process