Manager, Digital Strategy

About Us:

Our client is a leading professional body committed to supporting its members with industry insights, training, certification, research, and conferences. They are currently undergoing a digital first transformation over the next two years to enhance their services and better serve the member community.

This is a delivery-focused position, where the successful candidate will play a pivotal role in driving the execution of the Digital Strategy. As part of this initiative, the client is implementing a new Dynamics CRM platform, improving on a SharePoint implementation that happened in 2020, and migrating our website to ensure our members have seamless access to relevant resources.

Key Responsibilities:

1. Team Leadership:

• Lead and manage a team of 4 individuals to ensure the successful delivery of the digital first strategy.
• Foster a collaborative and innovative team culture to drive successful outcomes.

1. Platform Improvement:

• Identify improvement opportunities across the suite of business platforms, including Dynamics CRM, SharePoint, and website migration.
• Conduct business/system analysis on core business processes to optimize efficiency.

1. Vendor Management:

• Take a lead role in managing relationships with 3 key vendors to ensure adherence to SLAs and successful solution delivery.
• Evaluate and negotiate contracts, ensuring cost-effectiveness and alignment with organizational goals.

1. Stakeholder Engagement:

• Engage with internal and external stakeholders to understand their needs and ensure alignment with the Digital Strategy.
• Communicate effectively with various teams and departments to drive collaboration and support.

Qualifications:

• Technical background in digital transformation, program/project management, and people management.
• Proven experience with Dynamics CRM, SharePoint, PowerBI, and website migrations.
• Strong understanding of business processes and the ability to drive system analysis.
• Previous experience in managing vendors and ensuring SLA compliance.
• Familiarity with complex members-based organizations is highly desirable.

Culture:

This client boasts a purpose-driven collaborative culture dedicated to supporting and enriching our member community.