Manager Enterprise Change

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a not-for-profit organisation that is most known for providing WA’s ambulance service, but we also deliver a range of healthcare services to support healthy and resilient communities. For example:

• We maintain a state-wide network of defibrillators and Community First Responders
• We teach life-saving first aid skills to more than 400,000 people each year
• Our Urgent Care centres provide an alternate pathway for minor injuries and illnesses, rather than congesting hospital emergency departments.

A Job to be proud of:

The newly established Business Intelligence, Planning and Improvement department aims to improve delivery, coordination and alignment of services across the organisation. We provide a ‘one stop shop’ for enterprise-wide analysis, reporting, improvement and decision support, as well as program planning, delivery, change and governance through a collaborative and localised partnership model.

We are now looking for a strong leader to manage and evolve the Enterprise Change team within the department. You’ll be responsible for establishing a new focus for the existing Change Management team, including introducing frameworks, tools, methodology and recruiting for new team members.  

You’ll be part of a highly skilled, committed and collaborative management team that together provide crucial and highly valued services to the rest of the organisation.

This is an exciting time to be part of building the future of the department, and contribute your hard-earned experience and expertise back to the WA community.

What you’ll do:

• Managing and guiding day to day work of a team of Change Managers, including mentoring and coaching along professional development goals.
• Work closely and collaboratively with the other managers in the department to establish, improve and implement processes, tools and frameworks for successful delivery and management.
• Management, leadership and delivery of Enterprise Change management services and solutions across the organisation, bringing significant expertise in methodologies and practical implementation for improving business outcomes and service delivery.
• Initiate and drive collaboration with key stakeholders at all levels enterprise-wide to understand Enterprise Change activities and projects. Develop change strategy and plans to achieve desired outcomes.
• Keep an overview of all major Enterprise-wide change initiatives to ensure organisational impact and dependencies are understood and managed well.
• Work with initiative and project owners to implement the change strategies to ensure successful implementation and adoption of the Enterprise Changes.
• Working across all of St John WA’s departments, liaising and providing collaborative consultancy to key stakeholders at all levels.
• Providing subject matter expertise and strategic advice on best practice Enterprise Change, improving organisation wide capability and maturity.
• Representing the department on organisation-wide working groups and forums, presenting and owning deliverables on behalf of the department.

What you’ll need:

•  Have a strong background in Change Management at an enterprise level including current frameworks and methodologies, with experience managing organisation-wide transformation programs.
• Significant demonstrated change leadership, management and delivery, including proven ability to establish, lead and manage a small team.
• Ability to adapt and implement change management frameworks, templates and processes.
• Strong analytical, critical thinking and problem solving skills, including proven ability to analyse and understand complex information, business processes and concepts and make decisions based on sound judgments and available relevant research.
• Proven experience establishing productive and strong working relationships with excellent stakeholder management skills.

The required qualifications:

• Professional qualifications in Change Management (e.g. PROSCI accreditation) or other relevant qualification, such as Strategic Human Resources, Communication, Organisational Psychology or similar, or substantial equivalent relevant experience.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Competitive remuneration package
• Rewarding and diverse work giving back to your community
• Great supportive team and an innovative working environment
• Option for flexible working hours and locations
• $550 Health and Wellness reimbursement
• 17.5% leave loading
• $1200 Corporate clothing allowance
• Two additional leisure days off
• Salary packaging options
• Free emergency ambulance cover
• Free first-aid training
• Free onsite parking

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a comprehensive CV, and a cover letter of no more than two (2) pages, that clearly outlines:

• Why this opportunity interests you and your motivation to apply
• An example of a change management initiative that you have managed with organisation-wide impact
• Your ability and experience in establishing and leading a team and your approach to team management.
• An example where you have established or improved processes, tools or frameworks within a team that you have managed

For further information or questions please contact Head of Business Intelligence, Planning and Improvement Ulrika Panteon on 9334 1429.

Applications close Saturday 13 April 2024 at 6 pm.

St John WA is committed to creating an inclusive environment that provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.