Manager Field Operations

We’re an energised team who is passionate about our customers, strive for operational excellence and a sustainable future for our people and our community.  

About the Role

The Manager Field Operations will provide operational management of the Planning and Scheduling team, Subcontractor Management function and of the Field Metering team, directly responsible for field installations, testing and maintenance for the contestable metering business operating Nationally and delivering on contracted works to DNSP’s in Victoria.  

You will be responsible for ensure the highest level of customer service, taking a customer centric approach in the provision of field metering services whilst ensuring field works are delivered in a safe, compliant, and efficient manner.

The key focus within this role will be to directly lead the delivery of Metering Services and support the growth of new business opportunities nationally.

This role will report to the Business Manager – Metering and is located in Beaconsfield / Southbank however there will be an expectation for attendance at Beaconsfield 1-2 days per week.

We are a flexible and truly hybrid workplace.

What you will deliver

• Ensure that all safety critical activities are identified and effectively managed to reduce residual risk to a level that is ‘as low as reasonably practical’ to achieve Mission ZERO objectives.
• Lead the Field Metering, and the Planning and Scheduling Teams in the delivery of superior levels of service to customers, and in the delivery of projects & programs to budget, on time and in a safe manner. Field metering activities include installation, testing and maintenance of contestable metering and the provision of contracted services to DNSPs.
• Pivot Field Operations as required to ensure the function continues to meets all safety, regulatory and operational requirements including the tracking of all supporting documented processes and systems.
• Lead, empower and manage employee performance to foster constructive culture, employee engagement and high performing teams.
• Build and maintain positive relationships with all relevant stakeholders, including customers, partners and vendors, ensuring a high level of stakeholder satisfaction. 
• Ensure quality is not compromised in the delivery of timely and cost-effective services to customers through efficient utilization of resources and fit-for-purpose risk management and quality assurance frameworks. 
• Implement, monitor and support the reporting on financial and non-financial targets.
• Identify areas of process improvement, generating efficiencies across the broader organization
• Effectively communicate strategies, decisions and plans to all team-members, treating employees and contractors in accordance with AusNet’s values.
• Proactively manage the performance of subcontractors and suppliers, ensuring strong controls are enforced regarding adherence to SLAs, KPIs and all other contractual obligations.
• Report on key team measures including, but not limited to field team productivity, project financials and operational progress, operational risk, resource allocation and planned works programs.

What we like about you

• Relevant Tertiary or University Qualification required (similar to Engineering / Management / Electrician)
• The incumbent requires a level of reasoning and judgment to manage successful relationships with internal and external stakeholders by solving problems and issues within their level of responsibility in a timely manner. Required to demonstrate:
  • Organisational values
  • Accountability for quality outcomes
  • A results driven, focused, committed and dedicated approach.
  • An approachable, patient and empathetic attitude
• Quick thinking and a fast learner
• Prior experience leading field-based teams required.
• Prior experience working within the Electricity industry (highly desirable)
• Understanding of risk associated with electrical task types and Field Operations (highly desirable),
• Advanced MS Excel skillset (required)
• Contractual / Financial acumen (desired)

Inclusion and Diversity

We are committed to creating a diverse and inclusive workplace, one that fosters belonging, where everyone brings their unique strengths and innovative ideas.

AusNet partners with Work180, Supply Nation and Kinaway to support these diversity pillars and has Employee Network Groups that support Pride and LGBTQIA+, Cultural and Ethnic Awareness, Disability, Working Parents Group, Women’s Network and Young Professionals Network.

What we offer at AusNet

• A diverse, inclusive, and supportive team culture who supports you to lead and achieve
• We care about what flexibility means to you and flexible working options are fully supported, to better balance work, personal and family commitments
• A wide range of employee benefits such as income protection, corporate discounts, salary sacrifice options including novated leasing
• Learning culture with ongoing development and career opportunities to enable a career with purpose

Our Ethos

At AusNet you don’t need to check every box.
 

We have key requirements which are important, but we also know that the best candidate may not tick all the boxes so, if you have the experience and capabilities for a portion of the role, Apply Now to join our energised team.