Manager - Financial Services Operations Advisory

• How you Grow Matters! Looking for your next career challenge?
• Do you have an interest in driving operations transformation and change in the financial services sector by leveraging the power of data and emerging technologies?
• Fast track your career with us and immerse yourself in our inclusive, diverse and supportive culture.
• Enjoy flexible working arrangements

About Our Team

Our Financial Services Operational Advisory team provides consulting services to publicly listed and private organisations in Banking, Wealth Management, Insurance and Superannuation on projects related to Process Improvement and Optimisation, Commercial Enablement, Operating Model Advisory and Transformation Support.

We assist leading Financial Services companies to identify opportunities to improve their business efficiency and effectiveness, build capability and bring new technology to drive sustainable improvements across their business.

By blending technology with our industry expertise, we're able to harness the potential of digital solutions (combining one or many of intelligent automation, artificial intelligence (AI) data management, cloud, Internet of Things (IoT), 5G, API and integration technologies and quantum computing) to design and implement real-world solutions for a variety of business problems.

The team draws on a combination of professional talented people, powerful KPMG methodologies and global resources.

We have a culture focused on harmony, trust, and collaboration and this is underpinned by our values – Integrity, Excellence, Courage, Together, For Better. The team operates in an agile working environment with flexible hours, remote and in person work options, and support for workplace health and wellbeing.

Why join our Financial Services Operations Advisory Team?

Our Financial Services Operations Advisory team is continuing to grow rapidly and we are investing in both people and technology to enhance our capabilities, and to help our people flourish!

As our portfolio keeps growing, we are looking for data led operations experts and emerging technologies enthusiasts who want to grow in their career, to join the team at Manager level to lead and drive end-to-end process optimisation projects and digital solutions for a prestigious range of Financial Services clients.

Operations Advisory offers opportunities for great learning and development including growing your leadership capability, growing your financial services industry knowledge and expanding your client relationships and networks.

You will collaborate with a wide variety of teams across Management Consulting and the wider firm. Work with confidence knowing your ideas are heard and backed by one of the world's top Professional Services firms.

We currently have a range of exciting, significant opportunities and client initiatives including:

• End-to-end process optimisation projects to advise large scale clients on how to embed automation data analytics as a key pillar of their continuous improvement program
• End-to-end lending originations projects for global financial services organisations
• Product simplification, customer onboarding and customer digitisation projects
• Major projects involving operating model design and business solutions design
• Exploring how technology plays a role in the operating model of the future
• Developing new solutions and new propositions to bring to market including proof of concepts and demos
• Client Insight Centre and Innovation Labs sessions

How are you Extraordinary?

• Flexible and agile, with ability to work on a range of different process optimisation projects
• Broad and structured thinking capabilities to complex and ambiguous problems
• Willing to learn something new with an interest in emerging technology entering the market
• Curious to explore and understand impact of emerging technologies as solutions to clients
• Being a trusted advisor for client implementations to ensure architecture and design principles are upheld
• Outstanding stakeholder management and communication skills to engage with senior leaders at a client as well as functional & industry leaders within KPMG
• Leadership skills to identify growth areas in team and harness individual capabilities and potential for team success
• Be known as an influencer and a recognized thought leader, with proven track record translating client problems into patterns that combine one or many capabilities that solve the problem
• Growth mindset and pro-active career development
• Team player with high levels of independence and pro-activeness

Ideally, you have experience in:

• Delivering end-to-end process improvement in a financial services leading organisation, Professional Services organisation or Management Consulting firm
• Practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
• Data and insights analysis E.g. structuring desk research, shaping interviews and hosting workshops
• Developing and undertaking business requirement analysis and translating business and customer needs into best practice people, process, technology and operation design requirements
• Business improvement planning including process functionality reviews and structured recommendations for improvement
• Applying operating frameworks, models and blueprints (such as customer journey mapping)
• Leading design thinking workshops and build prototypes using Agile methods
• Structuring reports and presentations and facilitating client meetings
• Project management of operational improvement projects, including transformation project management E.g. redesigning operating models, implementing the designs, operations management, delivering work plans and risk registers, managing timelines and resource allocation
• Developing thought leadership and supporting business development including drafting proposals and presentations
• Client-facing Senior Consultant role(s) in Management Consulting with a focus on operational improvement
• Coaching and leadership to Consultants and Senior Consultants (or similar seniority) to develop their capabilities, operating model knowledge and their contribution
• Bachelor's degree from an accredited college/university or Master's degree from an accredited college/university, or demonstratable and appropriate work experience.

What are the benefits of working with KPMG?

As an outstanding professional you will be able to access a wide range of employee benefits:

• Rewarding career with ongoing learning and development opportunities. We have a clear framework for career development, growth and progression
• Competitive remuneration with regular remuneration reviews and pro-active salary upscaling
• Collaborative and inclusive culture
• Flexible working environment and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship
• The Work + Family Hub through KPMG’s partnership with Parents At Work, to support families to thrive at work and at home. The Hub is filled with resources designed to support you in the lead up, during and after your parental leave. It includes comprehensive courses and resources related to parenting, career and wellbeing.
• 26 weeks paid parental leave with no eligibility period for all parents regardless of gender
• Personal, carers and compassionate leave entitlements to help in a range of life circumstances including but not limited to personal illness, domestic violence, unexpected emergency affecting a member of your immediate family or household, and miscarriage during the first 20 weeks of pregnancy
• Our CARE program, as part of KPMG’s wellbeing program ‘Be you, be well’, to support mental & physical health and get additional career advice
• Our employee benefits program with discount and cashback programs for leading retailers, insurers, travel agencies (including flight tickets), utility providers, automotive and more
• Modern workspaces in some of the best office buildings Australia has to offer

The KPMG Difference

We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities.

We are consistently recognised as an employer of choice for women, and our inclusive culture promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. If we call you to discuss the role, you will have the opportunity to speak about any adjustments you need during the application and interview process. We are prepared to make the workplace friendly for everyone.

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!