Manager, Implementation

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia.About the opportunityThe Manager, Implementation is responsible for end-to-end delivery of Dayforce HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Manager, Implementation contributes to the growth of the Implementation practice and may participate in the sales cycle to determine scope and effort, and set expectations for project delivery.What You'll get to doAchieve and Exceed Implementation Targets

• Ensure team targets are met
• Manage a project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
• Support the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews

Increase the Value of the Dayforce Application for Customers

• Expand services sales in the existing customer base by promoting strict change control and effective project governance
• Collaborate with Dayforce partners and provide sponsorship and governance on Delivery Assurance of partner-led implementations
• Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution

Ensure High Customer Satisfaction and Referenceability

• Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce HCM tools, techniques and methodology
• Manage executive level customer relationships and provide team oversight through Dayforce implementations
• Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
• Responsible for project staffing and resource management on a broad range of implementation engagements
• Motivate teams to document solutions and contribute to internal knowledge share
• Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
• Participate in the company’s internal, departmental and cross-departmental initiatives

Increase Engagement and Capabilities of Team Resources

• Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios
• Provide coaching and mentoring to improve performance and drive career development
• Execute day-to-day administrative tasks such as: project and practice reporting updates, time away from work management, project audits, etc in a timely manner.

What’s in it for you

• Encouragement to be the best version of yourself at and away from work:

o YOUnity diversity and inclusion programso Amazing time away from work programs

• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life

• Recognition for your contributions through excellent pay, perks, and rewards

• Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares • Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and Experience we valueEducational/Skill/Experience

• Bachelor’s degree or equivalent experience
• 7+ years of experience in human capital management applications consulting preferred
• Strong background in leading software implementation projects including experience developing project team structures and governance models
• Demonstrated experience translating customer business requirements into workable software solutions
• Proven experience in change management and business process mapping

Functional Skills Requirements

• Excellent customer relationship and business acumen
• Ability to provide direction to multiple projects, partners and customers at the same time and manage competing priorities
• Excellent organization, communication and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
• Ability to effectively manage resources and performance to meet current and future demands
• Ability to work collaboratively with cross functional teams