AddressWho we are
In Melbourne, water is essential to our way of life.
Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra—we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for almost 130 years.
If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.
About the Role
Reporting to the Senior Manager Service Management, this is a pivotal role within the Information Technology team. As a Manager Infrastructure, you will be accountable for the availability and compliance of infrastructure services working with support personnel (internal and external) and owning the governance, standards and management of a team of up to 5 technical leads and delivery by our managed service provider. In addition, you will be accountable for the transition of new services into support, ensuring the infrastructure meet the technical and business requirements and disaster recovery requirement.
This will be achieved through:
- Managing the overall IT day-to-day infrastructure operations to improve costs, performance and end user satisfaction
- Leading the planning, infrastructure operations and production support related to hosting (on premise and cloud), network & telephony, facilities, end user infrastructure, integration and management tools
- Ensuring the full lifetime cycle value of infrastructure assets is achieved
- Managing strategic relationships with internal stakeholders, key IT vendors and service providers and input into commercial and procurement processes as part of tenders and contract renewals
About you
- Proven IT experience managing internal and external teams and responsible for infrastructure operations, systems lifecycle management and compliance requirements
- Excellent understanding of service management delivery methodology, frameworks and best practice
- Experience in managing hosting, network & telephony, facilities, end user and cloud environments.
- Strong communication and stakeholder engagement skills and building collaborative relationships
- Experience in major incident, problem, change and release management.
- ITIL Foundation and/or Practitioner, or equivalent
- Disaster Recovery planning and testing
- Good understanding of emerging technologies
Your high-level communication skills and ability to engage with and manage various stakeholders including vendors will be keys to this role.
For more information, please see the attached Role Mandate.
Why join us
At Melbourne Water, we care about water and all life that springs from it.
Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.
We walk the talk when it comes to flexible working – but that’s not all. We support our people to achieve their potential by providing the freedom and flexibility to learn, explore and be true to themselves.
Our culture is underpinned by the values and behaviours that help us work together, to deliver on our strategy today, tomorrow, and for generations to come. It embodies our unwavering commitment to three values that define us: Make it count, Dive in, and Do what's right.
At Melbourne Water, we're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents. We foster innovative and sustainable work practices.
We offer a range of employee benefits that will make your experience at Melbourne Water rewarding, both personally and professionally.
Melbourne Water’s long-standing commitment to Diversity and Inclusion, with an evolved focus on Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.
Research shows that many people apply to jobs when they meet an average of 60% of the criteria, while others apply only when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.
How to apply
Click on the "apply" button and complete the online application form.
Closing date: 27 May 2024 at 11:55pm AEST
The Security of Critical Infrastructure (SoCI) Act 2018 requires Melbourne Water, as an operator of critical infrastructure, to prepare a Critical Infrastructure Risk Management Program (CIRMP), which has been undertaken and managed by the Security and Emergency Management Team.
Melbourne Water are required to assess roles across Melbourne Water to determine what roles are critical under the Act. All employees working in a role deemed SOCI critical will require additional background checks via AusCheck. The role of Manager Infrastructure is deemed critical and the preferred applicant will be asked to undertake an AusCheck.
The AusCheck process is outlined clearly in this presentation provided by AusCheck CI Critical Worker: Getting Started Guide | Rise 360 (articulate.com). This guide steps through each of the below steps in detail.
