Manager, It Governance & Service Management

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment.

Overview: 

Join our Service Delivery (APAC) team as a manager in this key role, driving positive technology outcomes through IT Governance and Operational Service Management functions. Embed a culture of operational collaboration between technology and the Corporate Markets business. Based in Sydney (George Street or Parramatta) or Melbourne, this position offers a dynamic opportunity to lead and contribute to the Corporate Markets Technology APAC team.

Key Accountabilities and Main Responsibilities:

Strategic Focus:

• Develop IT Service Management and IT Governance processes aligned to divisional and organizational strategies.
• Support the delivery of the Corporate Markets technology roadmap and programs.
• Ensure performance, capacity, and capability of a high-performing team.
• Drive continuous improvement across IT Service Management and IT Governance processes with a Corporate Markets-specific outcome focus.
• Strive for cost efficiencies to deliver positive financial outcomes, including leading technology responses to new business proposals (RFPs) for Service Delivery (APAC).

People Leadership:

• Lead and mentor the team to ensure a robust, skilled, and collaborative function.
• Motivate and communicate effectively with the team.
• Conduct resource planning and management, including succession planning.
• Set goals, conduct performance reviews, and develop planning with direct reports.

Operational Management:

• Build and maintain operational relationships and communications with all stakeholders.
• Establish robust technology engagement processes, including formal escalation processes.
• Drive timely resolution of production incidents, fostering collaboration and client/customer focus across teams.
• Be accountable for IT Service Delivery and IT Governance processes for Corporate Markets Technology in APAC.
• Ensure quality and timeliness of deliverables provided by the team.
• Establish visibility to stakeholders of technology performance and track improvement initiatives from initiation to completion.
• Document IT Service Delivery and IT Governance processes and maintain their currency.
• Ensure system downtime and performance degradation are avoided through the design, development, and implementation of necessary administration and maintenance procedures within the team.

Governance & Risk:

• Drive closure of Governance, Risk and Compliance matters, including Information Security Corrective Actions, GRC Incidents, Risk Mitigation tasks, and Internal Audit findings.
• Provide periodical governance metrics reporting and tracking.
• Own and manage client technology governance engagements, client due diligence, and IT Audit activities.
• Ensure the team is adequately trained and follows operational frameworks, policies & procedures.
• Participate in broader audits as required, including being the custodian for artifacts and processes managed by the Corporate Markets Service Delivery business unit.
• Ensure the team follows documented Information Security policies and principles.

Experience & Personal Attributes:

• Excellent influencing and stakeholder management skills, with the ability to work through competing priorities.
• Demonstrated leadership and people management skills with the ability to work to deadlines.
• Experience in managing teams delivering technology services within complex fast paced environments.
• Strong technical background with risk management and proven IT risk and/or IT governance skills.
• Established understanding of Share Registry business principles, both listed and unlisted, or significant exposure in the financial services industry.
• Excellent communication skills (verbal and written) with the ability to communicate to staff across all levels within the organization.
• Solid understanding of business needs and customer focus beyond technical/technology aspects.
• Excellent analytical and problem-solving skills and approach.
• Experience in business case development and analysis, quality assurance concepts, and procedures.

What’s it like to work here?

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.

Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

• Salary sacrificing via Superannuation
• Paid parental leave scheme
• Employee discounts: health insurance
• Hybrid working model
• Volunteer leave

 Take the next step in your career! Apply now to be part of our innovative team at Link Group.