It Service Lead

The Client & Role:

We're currently looking to bring on two IT Service Lead's for our utilities client, in this role you will be accountable for the availability and compliance of respective application services, working with support personnel, owning the lifecycle management, security and access control and transition of support.

These roles will be engaged on a permanent, full-time basis and rates will be provided on a salary of up to $115,000 including super.

Responsibilities:

• Service Owner for their respective applications and is the primary stakeholder in all of the IT processes which enable or support it.
• Delivery of operational day-to-day of application services to the business.
• Act as the subject matter expert and trusted advisor with key business stakeholders (internal and external) relating to the respective application services.
• Respective application availability including involvement in incidents.
• Ensuring ITIL compliance for application services e.g. change approvals, incident, problem and asset management.
• Involvement in the managed service provider and vendor operational governance.
• Development and compliance with standards and procedures including security patching, audit, risk actions.
• Involvement and compliance with commercial and procurement processes where required.
• Involvement and compliance with Disaster recovery & business continuity testing and events.
• Managing application lifecycle to ensure it's maintained to supported levels.
• Involvement in service improvement opportunities.
• Project coordination of minor enhancements to IT Services.
• Working with the business representatives and architecture team to oversee the strategic direction of the application.
• Supporting with the financial management of the services, including validation of requirements and charges.
• Strong communication (written and verbal) and stakeholder engagement skills.
• Producing reports as required.
• Take care of own and colleagues Health and Safety through identification and reporting of hazards and active involvement in Health and Safety improvement initiatives.

Required Skills & Specialisms:

• Tertiary qualification in Information Technology or equivalent working experience is required.
• ITIL qualifications and experience is required.
• Strong understanding of Service Delivery principles.
• Strong interpersonal, collaboration, facilitation and negotiation skills with business stakeholders and vendors and suppliers.
• Demonstrate a blend of business acumen, large-scale IT solutions know-how, governance knowledge and IT systems experience.
• Possess strong communication skills, and an ability to explain complex technical issues in a simple, straightforward manner that businesspeople can readily understand.
• Experience with relevant applications, systems and platform solutions.
• Experience with the administration and deployment of business applications.
• Understanding of information systems, development and systems integration.
• Experience in designing procedures and processes to improve business outcomes.
• Understanding of emerging technologies to assist the organisation.
• Tertiary qualification in technology or equivalent industry working experience.
• ITIL Foundation or equivalent industry working experience.
• Excellent understanding of service management delivery methodology, frameworks, and best practice.

If you are an IT Service Lead experienced in service management, vendor & financial management, business relationship management and project delivery, apply now or send your CV to ***************@talentinternational.com