AddressYou’ll connect Queensland. We’ll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
About our team:
Our Operational Services Team play a crucial role in the organisation where they oversee the training, master rosters and recommend system improvements for our Onboard and Station Customer Service division.
As the Operational Services Manager, you will lead a high performing team of five to establish and drive the delivery of systems, projects, processes and compliance frameworks across the Onboard Customer Service business.
Why join our team?
- Base annual salary of approximately $146,000 + 12.75% super
- Work predominately between 8am to 4pm Monday to Friday with flexibility to work additional hours when required
- Opportunity to have a voice and be involved in leading the change for the future of Onboard and Station Customer Service team
- Work with an industry leader
- Free rail travel to and from work
- Work with a supportive and engaged team where on the job training will be provided
About the role:
- Provide senior leadership through effective strategy formulation, customer and business partnerships and commercial excellence
- Partner with areas in Travel and Tourism to deliver appropriate training in hospitality and presentation standards including Rail Safety obligations
- Lead and coordinate the implementation of system enhancements to improve the efficiency and effectiveness of onboard product and presentation
- Deliver ongoing maintenance of onboard customer service levels, hospitality functions and service cycles and make ongoing incremental improvements
- Lead the development and implementation of key Travel and Tourist projects, programs, initiatives and strategies to deliver improved business performance and commercial outcomes
For full position responsibilities please read this Position Description
Hours:
This is a permanent full-time position based at platform 10 Roma Street which predominately works between the hours of 8am to 4pm Monday to Friday with the flexibility to work additional hours when required.
About you:
- You will be an highly organised individual with the ability to manage multiple priorities at once within a fast-paced operational environment. In addition to this you will have:
- Previous experience in leading and managing a diverse and multi-disciplinary team
- Ability to foster strong relationships and communicate effectively across a large organisation with stakeholders, customers and communities in order to develop and implement successful business initiatives
- High level of research, analytical, problem solving and decision making skills
- Previous experience with project and change management specifically the ability to develop and make incremental improvements to projects, programs, initiatives and strategies
- Extensive knowledge and experience with customer services principals and practices in accordance with the International Customer Service Standards (ICSS) relevant to the rail and hospitality industries
Please apply to Manager Operational Services (8015) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Thurday, 11th July 2024
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution– Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.
