Manager Student Services & Experience

Planning, implementing, and monitoring strategies to enhance student engagement.

Your new company
A distinguished private institute of higher education; committed to providing high-quality education and fostering an inclusive learning environment. With an extensive range of programs including IT, Networking, Data Analytics, Business, Accounting, and Engineering (Telecommunication).
Your new role
We are seeking a dedicated Manager, Student Administration & Experience to lead the Student Services team at the Sydney campus. This pivotal role involves planning, implementing, and monitoring strategies to enhance student engagement from enrolment through to graduation and beyond.
The successful candidate will work closely with the Campus Director and the team at the Office of Student Administration & Experience to facilitate student progression in their academic programs and improve overall campus life, thereby strengthening their connection to the Institute. The position oversees team members in the Office of Student Administration & Experience, encompassing Enrolment, Experience, Student Counselling, and Reception areas.
Key responsibilities include:

• Coordinate enrolment activities with the Admissions, Academic Services, and Administration teams, ensuring the accuracy of student records and providing timely information and advice.
  
• Offer leadership, guidance, and support to staff in the Office of Student Administration & Experience.
  
• Provide and manage high-quality services, including student orientation, welfare, counselling, and coordination and management of student functions and events.
  
• Assist in the development and implementation of policies and strategies to enhance student engagement, in collaboration with the Campus Director.
  
• Implement programs to improve the overall student experience, monitor student satisfaction, and ensure high-quality services across various areas.
  

What you'll need to succeed

• Completion of a tertiary qualification (Bachelor's Degree) in a relevant discipline
  
• Proven experience in Student Services within a tertiary educational environment, demonstrating a deep understanding of student needs and processes.
  
• Demonstrated success in enhancing student engagement and experience within an educational setting.
  
• Excellent verbal and written communication skills, with proficiency in the Microsoft Office Suite.
  
• Strong organisational and multitasking abilities, with the capacity to lead a multifaceted department effectively.
  
• Knowledge of university policies and procedures is advantageous.
  

What you'll get in return

• Two-year fixed-term contract
  
• Up to $90k + Super
  
• Sydney CBD
  
• Full-time office based
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.