Manager, Student Support

(HEO8) $106,561 - $119,550 per annum plus an employer contribution of 17% superannuation applies.

Continuing, full time position.

The Manager, Student Support is a key position in providing leadership in the provision of student services within Hub Central and across the University.  The Manager, Student Support is responsible for developing strategy, implementing operational plans to ensure the service provision is effective, efficient and enhances the student experience and demonstrates a commitment to continuous improvement.

This position takes a student-focussed, one stop approach to service in an open contemporary working environment.  The role will build and maintain strong relationships across the University and engage with students, academic staff and professional staff.

As the Student Support Manager, you’ll play a pivotal role in ensuring the success of our students. Your responsibilities include coaching and developing the front-facing student service team, monitoring team performance against KPIs, and overseeing daily operations and budgetary impacts. With your strong leadership skills and commitment to student well-being, you’ll contribute to creating a positive and supportive campus environment.

If you're passionate about empowering staff and creating great student experiences, then this is the role for you.

To be successful you will need:

• Proven ability in developing, creating and implementing strategies to support service improvement.
• Experience in leading a high performing and service focused team.
• Demonstrated financial and business acumen, able to analyse data to make decisions, implement strategies and achieve results with limited/budgeted human, financial and material resources
• Proven ability to identify future opportunities and establish challenging goals and plans which realise the opportunities.
• Proven technical ability, set up web pages, displays, create, trouble shoot etc.
• Demonstrated knowledge and interest in the Australian Higher Education sector
• Demonstrated experience in leading a student services team and knowledge of the major issues and trends effecting student services is desirable

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. 

Learn more at:

Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: 

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 9 June 2024.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position; contact:

Melanie Officer
Associate Director, Student Success
Division of Academic and Student Engagement
P: 0418 484 651
E: melanie.officer@adelaide.edu.au

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.