Manager Workforce Operations

An exciting opportunity exists to join our team as a Manager Workforce Operations. 

Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. 

A brighter future with Helping Hand, for older people and for you. 

Based in Tranmere, as our Manager Workforce Operations, you will lead the design and delivery of the rostering function for residential sites that are part of the centralised rostering locations. 

The Manager Workforce Operations will ensure that proactive strategies are identified and implemented to meet the needs of the organisation and oversees the effective and efficient distribution of the workforce across available shifts to support excellent service delivery to meet legislative, compliance requirements including aligning resources to meet specified care minutes.

You’ll also make an impact by:

• Providing frontline leadership and support to the Centralised Rostering Team
• Overseeing the maintenance of effective rostering function for Centralised Rostering locations
• Collaborating with key stakeholders to lead the development of innovative services modules and workforce planning
• Driving a positive culture within the team through effective communication, interpersonal skills and role modelling positive team behaviour. 

What you’ll bring 

To succeed in this role, you will have:

• A minimum qualification of an undergraduate degree in Business or HR Management, or other relevant degree or work experience
• Proven ability to lead, coach and develop teams effectively to ensure alignment, engagement and focus on goals and priorities
• The ability to develop effective working relationships with the team and external networks
• Demonstrated high level analytical and problem solving skills
• The ability to work in a busy environment and meet deadlines
• Previous experience in scheduling utilising a range of office equipment and information management systems
• Computer proficiency in the operation of MS Office software and internet technologies
• Valid NDIS Worker Screening clearance or be willing to obtain one

You’ll stand out from the crowd if you have some of the following:

• Experience and knowledge in the aged care sector.
• Experience using Aurion, PayGlobal or Optima Software.