AddressAbout us:
We're a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the distribution networks providing reliable, safe and affordable electricity to 1.9 million customers located across Northern, Western and South Eastern Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.
In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Our people are also at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.
This is a workplace that's both dynamic and welcoming, where our people learn from the best in the business, and where there's a focus on inclusivity, collaboration, and rewarding the individual and their aspirations.
About the role:
We are currently looking for an experienced Market Systems Integration Lead to join our Customer Technology team in a full time and permanent capacity based at our Market Street head office.
This role be responsible for the operational support of the Market Systems Integration services underpinning the billing and metering applications of our distribution network and managing our support partners in the delivery of their services across the CKI group of electrical distribution companies of Powercor, CitiPower & United Energy.
Key to this role is providing leadership and direction to our support partners, meeting our market obligations, ensuring 24x7 operations, and maintaining relationships with vendors and business stakeholders.
The ideal candidate will have a strong technical background working in IT Operations particularly with Integration services and system architecture. In addition this candidate will have excellent analytical & troubleshooting skills, well developed written and verbal communication skills and, highly developed stakeholder management/relationship building skills.
What you'll deliver:
- Provide direction to the vendor support team and co-ordinate external personnel to ensure 24x7 operation and support of key company systems
- Manage external service providers and vendors to respond to actions within agreed service levels
- Plan and manage software maintenance and upgrades to maintain agreed service levels & appropriate support levels
- Measure performance, capacity, availability, and usage metrics to ensure established OLA's, SLA's and KPI's are being met and direct support teams to proactively resolve negative trending as required
- Responsible for configuration management, backup and recovery, security management, and disaster recovery plans are in place and being followed.
- Manage and coordinate timely resolution of system problems and application incidents with internal and external service providers and vendors.
To succeed in this role, you'll have:
- Tertiary qualification in IT or related discipline / or equivalent years of experience
- Certifications and/or experience in application of ITIL and COBIT IT frameworks advantageous
- Extensive knowledge of Integration services and system architecture in the Utilities space.
- Previous experience with Operations Management and project delivery experience
- Demonstrated knowledge of operational and support requirements related to a critical system
- Demonstrated experience working in a hybrid outsourced support model.
Your career with us:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.
We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.
With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we're committed to equal opportunities for all employees.
We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here to check out our benefits. https://work180.com/en-au/for-women/employer/powercor/benefits
Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.
What's next?
If this sounds like a role that is of interest please submit your application via our careers website by 10 April 2024.
For the full Position Description, please reach out to Tom via Careers@Powercor.com.au
We encourage applications from all communities; people of all ages, genders, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us.
Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.
We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.
