AddressMarketing Associate – Loyalty and Partnerships (Full-Time)
Brisbane, Queensland, Australia (Onsite) Full Time Customer Support About the job
Want to experience the magic of building a business from the ground up, whilst making a huge positive impact on the world? Join one of Queensland’s fastest growing start-ups! This full-time role will be based at Tirtyl HQ in Newstead, Brisbane (~3kms from the CBD). Why join the Tirtyl Team? Tirtyl are a purpose-led start-up creating innovative products that eliminate plastic waste and reduce emissions from everyday items we consume at home. We’re not just any other consumer goods brand, we’re on a mission to make conscious consumption mainstream, and tackle the global plastic waste crisis with products and profits that “unwaste”. Our suite of “just-add-water” products have taken the Australian and North American markets by storm. Since launching our first product, a zero-waste hand soap in Jan 2021, we’ve achieved multi-million dollar revenues and profitability within 18 months. We’ve also raised venture capital from a world-class fund and donated 2% of sales to social impact initiatives that have resulted in millions of ocean-bound plastic bottles being collected from developing countries. In short, we’re a fast-growing business making a serious splash! To get to the next stage of audacious growth, we need the most ambitious talent. That’s where you come in… About the role We’re seeking a highly proactive Marketing Associate (Loyalty & Partnerships) that is able to join our small and growing team, and spearhead the implementation & execution of our world-first loyalty & community programs. You will need to be a self-starter that can think out-of-the-box, and own initiatives end-to-end from concept to customer advocacy. This is the ultimate job for anyone with a knack for the unconventional, and confident in their ability to foster community development. Ultimately, we want to help our customers unwaste at home, and become ambassadors and changemakers in their communities. You will become a part of our core founding team, reporting to Co-Founder and Head of Commercial, Revenue & Finance. The role will center around the execution of our novel community & loyalty programs, with a specific focus on managing events, reward distributions, brand partners and customer engagement. So what will you be doing exactly? You can expect the role to cover: Owning our community calendar initiatives, to plan and execute monthly initiatives that build authentic connections with our customers Owning the execution of our new loyalty program we are launching, that will be a first of it’s kind in the world Listening to our customers to improve community & loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box” Acting as a lead liaison to our customer community (seperate to customer service), and communicating feedback to the business to drive improvements across product & marketing Helping the business strategize ideas and improvements to further drive loyalty amongst our customer base Proactively identify brands who we can partner with to strengthen our loyalty & community program and add value to customers Assisting in the development of creative & authentic content in collaboration with our Marketing Associate Owning the execution of public activations and pop-ups, as part of our partnerships & brand building strategy Managing public communication to customers outside the customer service channel, such as responding to comments on social media and our public Facebook group Assisting in other areas of the business as needed whether it be wholesale sales, customer service or content marketing Here’s what you can expect to be working on in the first few weeks: Lead the launch of our world-first of it’s kind community program Lead the launch of our social media forums Plan the next 6 month of community building at Tirtyl Lead the project management of brand activations and pop-ups we are working on Assisting our Marketing Associate to capture A-grade content Work with our customer service manager to respond to a surge of customer service enquiries over the Xmas period Respond to wholesale enquiries from time to time You’ll succeed in this role if you: Have demonstrated experience in relationship management, with outstanding interpersonal skills & emotional intelligence Have demonstrated project management experience, such as event planning or in account management Experience in a high-growth environment and comfortable with navigating change & uncertainty Have a bias towards action, and an entrepreneurial spirit to constantly try novel & unconventional ways of achieving results Manage complicated projects and tight deadlines, where the accountability is on you to deliver on time Are passionate about sustainability and making a difference You’re willing to roll up your sleeves just like our Founders You know how to manage multiple tasks and deadlines whilst having a broader perspective on what to prioritise and when. Ruthless prioritisation is so important at Tirtyl You embrace positivity, through the good times and difficult times (because both are guaranteed!) Are confident and driven but also humble and a great learner / listener Know when to take your foot off the pedal, relax and have fun too. Work is important but so is life. We want someone we can enjoy the journey with! Demonstrated experience working on a “side-hustle” of any kind is advantageous Perks of the role, if helping us eliminate plastic waste wasn’t enough already… Competitive package remuneration at market rate (which is rare for a purpose-led start-up) Own part of the business through a generous employee share scheme (we succeed together) Carve your own space within our company and excel in the areas that interest you the most Enjoy our remote working program encouraging 4 week per year of travel whilst getting paid and working full-time (this is in addition to 4 weeks annual leave) All-team paid for lunches every Friday, and the occasional celebratory drinks! You get to influence the culture and work environment as we build the company together Work, learn and grow with our Founders who are both established in their fields having held leadership positions in successful start-up’s, high-growth companies and global consultancies. Conveniently-located HQ with great access to public transport and free on-site parking
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