Marketing & Communications Officer

Pioneer Credit is actively seeking an extraordinary individual to elevate our Digital & Customer team and join us as the dynamic Marketing & Communications Officer. 

You will play a key role in shaping our customer engagement. Reporting to the Head of Digital & Customer, you'll manage engaging direct marketing campaigns, performance reporting, internal communications, and contribute to our brand, customer experience and digital initiatives. 

Be part of a purpose-driven team making a meaningful impact. 
 

Why Join Us?

Pioneer Credit is an environment where you are encouraged to bring your whole self to work. Our culture is built on valuing life experiences and welcoming people of all backgrounds.  We also value your balance between work and life, supporting flexible work arrangements, and our leadership team love nothing better than supporting and coaching you to ensure you feel fulfilled in your role and achieve your career aspirations.

On top of that, we provide study leave, training and development allowances and financial support towards professional memberships, associations, and conferences. Your health is also just as important to us so we offer an EAP, discounted gym memberships and discounted health insurance.
 

About this Opportunity

Specifically your job duties may include: 

• Running the end-to-end campaign creation process including data brief, design and content production, scheduling, testing and execution.
• Developing the internal communications calendar, scheduling various communications to different internal audiences plus managing content and roll out across internal channels. 
• Conducting regular reporting and post-campaign analysis on customer engagement activities, customer experience tracking (NPS) and other operational reporting to extract key insights. 
• Collaborating with internal stakeholders to ensure existing customer engagement activities deliver value, while new initiatives can be operationalised efficiently and effectively.
• Supporting with key business projects such as customer segmentation, CRM and marketing automation, digital assets upgrades (e.g customer portal), customer contact strategy, etc.
• Assisting in identifying customer pain points and opportunities.
   

About You

To be successful in this role we are looking for the following:

• Tertiary qualifications in Marketing, Digital, Communications, or relevant experience.
• 5+ years of experience demonstrating understanding of marketing principles, channels, and techniques. 
• Basic to proficient skills in design tools like Canva, Adobe, or Figma.
• Understanding of audience segmentation and targeting.
• Creative thinking and content production with execution follow-through.
• Ability to thrive in a fast-paced environment with conflicting deadlines. 
• High-level attention to detail and proactive problem-solving skills.

Recruiters, please refrain from contacting us at this stage.