Position Overview:Are you ready to trade in your toolbox for a seat in our bustling office? We're offering an incredible opportunity for mechanics to transition into the world of
Motor Warranty Claims Management. As a front-line claims assessor, you'll be at the forefront of helping customers navigate unexpected vehicle issues. Don't worry if you've never worked in claims before - we'll provide all the training and support you need to succeed.
Key Responsibilities:- Put your mechanical expertise to good use by assessing vehicle faults and determining the best solutions.
- Assist customers with arranging roadside assistance via phone, ensuring they get back on the road as quickly as possible.
- Show off your stellar customer service skills with every interaction, whether it's over the phone or in person.
- Embrace the fast-paced environment and handle a variety of calls with ease.
- Use your problem-solving prowess to resolve complaints and disputes, following company guidelines every step of the way.
- Collaborate with our experienced team members and escalate claims when necessary.
- Keep detailed records and reports to ensure nothing slips through the cracks.
- Build relationships with stakeholders to ensure smooth communication and resolution.
Candidate Profile:Got grease under your nails and a love for all things automotive? We want to hear from you!
- Hands-on experience as a mechanic is a huge plus.
- Your passion for cars is undeniable, and you're eager to expand your knowledge in the Motor Warranty Claims Management field.
- Communication is key - you're a pro at both written and verbal interactions.
- Thrive under pressure? Perfect - our fast-paced environment is right up your alley.
- Detail-oriented with a knack for organisation.
- While you enjoy working with a team, you're also capable of tackling tasks independently.
- Ready to roll up your sleeves, dive in headfirst, and bring your energy and motivation to the table.
Why Join Us:- Transition from the garage to the office without missing a beat.
- Comprehensive training ensures you're fully equipped to excel in your new role.
- Opportunities for growth and advancement within our rapidly expanding company.
- Join a team that's as passionate about cars as you are, in a dynamic and collaborative work environment.
- Competitive salary and benefits package, because your hard work deserves to be rewarded.
Ready to kick your career into high gear? Apply now and start your journey with us!
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