Customer Service - Warranty And Claims

Benefits

• Inclusive company culture - fun social events
• Easy, onsite car parking
• Professional and career development opportunities
• Generous staff discount on a wide range of products

The Company

With a notable reputation for distributing innovative and cutting-edge consumer products, this well-established organisation based in Tullamarine is seeking a Customer Service Representative to join their established and supportive team.

The Position

Reporting to the Customer Service Manager, your key responsibilities will include:

• Deal with large and major retailers to ensure orders and enquiries are processed in accordance with company policies
• Answer incoming customer enquiries, providing effective communication regarding updates and ETA's
• Manage the clams and warranty process
• Streamline and maintain processes to efficiently deliver orders arriving via automated workflows
• Analyse customer issues and opportunities and propose solutions when necessary or required
• Liaise with internal stakeholder groups to troubleshoot and resolve customer concerns
• Process product warranties and credits through the internal system
• Inventory management, reviewing stock levels availability in SAP

The Candidate

The successful candidate will come from a product-based background within the retail, manufacturing or distribution industry and will display:

• Demonstrated knowledge of the order-to-delivery process
• Proficient in quickly learning systems and processes
• A team player with the ability to multi-task
• System savvy and can navigate a variety of portals
• Excellent communication skills, written and verbal
• Experience using SAP and proficient in Excel

If you have experience in order management, have a product base background and care for career growth, please submit your application or contact Lauren Toledo on 03 9088 2*** for a confidential discussion.