Medical Claims Officer

HCF

To bring our human touch to healthcare

For 90 years, our members have trusted us to protect their health and wellbeing, and in return we’ve provided quality cover and healthcare that’s right for them.

Because as Australia’s largest not-for-profit health fund, we believe in delivering our members a level of care that’s uncommon.

From humble beginnings in 1932, we’ve grown to become the nation’s largest not-for-profit health fund, helping to protect the health and wellbeing of over 1.8 million Australians with health, life, travel or pet insurance. And we remain constant to our not-for-profit charter, continuing to provide the highest standard of healthcare while returning more benefits to our members.

We’re also proud of our many industry firsts. Over the years, we’ve been at the forefront of healthcare innovation, from introducing the first multicover plan to “cover the gap” in extras services, to opening one of the first health fund operated dental centre networks and launching Australia’s first on-demand injury cover*.

Because we believe in making healthcare understandable, affordable and high quality for our members, they’re empowered to make informed decisions about their health.

Through the HCF Catalyst program, we continue to invest in the future of Australia’s health by supporting small businesses with big ideas, and fund researchers working to improve health outcomes for all Aussies through the HCF Research Foundation.

Reporting to the Medical Team Leader, this role is responsible for processing high volume Medical Claims. In addition, this role has a strong customer service focus, and it is essential that accurate information and exceptional service in provided responding to enquiries raised by internal customers, members, Medicare Australia and providers. A thorough understanding of the funds policies and procedures are required.

• 🖥Office and Team Coordination
  

  Coordinate the smooth and effective day-to-day administrative operations of an office or team

• 🗓Organisation and Administration
  

  Manage the smooth operation of projects and cases including filing documents, scheduling appointments, and organizing files and documents

• ✅Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🔍Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables