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Form of workSouthDerm is a leader in the provision of dermatological health services, including a day surgery, specialist dermatology clinics, cosmetic dermatology and Mohs surgery located in Kogarah.
This is a fantastic opportunity for an experienced receptionist to work on a full-time or part-time basis in our specialist dermatology clinics and Day Surgery.
This exciting position as the face of SouthDerm and is responsible for providing high quality customer services to our patients and to our doctors. We offer opportunities to learn all aspects of Customer Service.
We will provide you with great experience to become part of the dermatology community, with training and development in customer service, and a fun and collaborative environment where we make a difference to our patients.
We have a wonderful team of doctors, nurses and administration staff and a great culture, founded on our core values. There is more that we will share with you during the interviewing process.
About the Role
- Receiving, greeting, admitting and discharging patients
- Handling a busy switchboard, responding and directing enquiries in a prompt, efficient and courteous manner
- Assessment of patient health fund eligibility and associated out of pocket expenses
- Accurate data entry of patient information
- Admission of day surgery patients and associated paperwork
- Maintaining and controlling of cash float
- Ensuring the dignity, privacy and comfort of all patients at all times and in all circumstances
- Working closely with the Customer Service Manager, Operations Manager and other team members regarding pre-admission requirements and any ad hoc duties requested.
About You
To succeed in this role, you will be an enthusiastic individual with strong work ethic and should be comfortable working in a team of doctors, nurses, administrators and non-clinical staff.
- Previous Medical Reception Customer Service experience.
- High attention to detail
- Superior organisational skills
- Computer literacy including Microsoft Office suite of programs
- Experience either in a medical administration setting or a patient-facing role
- Experience with Patient Management Systems will be highly regarded
- Medical terminology course and experience will be highly regarded
- Excellent communications and interpersonal skills; the ability to engage positively with all stakeholders
- Commitment to quality, best practice and environmental safety
Benefits and Perks
- Competitive Remuneration
- Monday - Friday
- Great team environment
- Great location, close to public transport
- Diverse role with training and education opportunities
Due to the role being in a Hospital environment, candidates will need to comply with our immunisation policy which means candidates will need to demonstrate immunity against COVID19, TB, Measles, Diphtheria, Pertussis, Hepatitis B, Rubella, Varicella, Tetanus and the Mumps. Employees will only be offered employment if they meet our immunisation requirements.
Candidates will need to provide evidence of full vaccination against COVID19 before they will be considered for an interview.
Only applicants with permanent residency or visas 189, 186, 190, 892, or 893 will be considered for this position. We do not accept applicants without this status.
