Member Care Manager - Melbourne

Opportunities

• $60,000 - $70,000 + Superannuation
• Sydney or Melbourne based
• Plus Bonus Commission for on-time settlements
• Hybrid - work mode

About the Role
As the company's primary point of contact, this position is intended to provide dedicated customer service to our members regarding:

• Any questions or concerns about the property or sales contracts the member engages in
• Any processes and coordination required for the successful transaction and settlement of the property
• Post-delivery inquiries or property servicing.

In addition, this role must oversee the entire member journey from pre-sales to post-settlement and collaborate with internal and external stakeholders to ensure the delivery of a professional residential property sales service.
Responsibilities

• Respond to all member questions regarding Contract Management, Settlement, and Construction phases.
• Maintain and update daily, weekly, and monthly settlement status reports
• Liaise with Vendors, Agents, Solicitors, Financial Planners, Brokers, Buyers, and Internal Staff about the status of Contracts, Settlement, and Construction Progress.
• Provide necessary background information on off-the-plan property transactions, contracts, construction, and settlements for educational purposes.
• Interpret and explain fundamental contract terms & conditions.
• Prepare pitch materials, handover booklets, and manuals for document preparation.
• Assist members with defect inspections, depreciation schedules, and property leasing.
• Provide administrative and business support to internal staff such as Agent, Sales Support, Mortgage Planners, and Acquisition teams
• Hold regular meetings with developers/agents to update them on the status of a project’s settlement.
• Assist the team in developing strategies for positive Member engagement, programs for new Member onboarding, cross-functional planning, and analytical insights for process improvements.

Qualifications & Experiences

• A tertiary degree
• Experience in a customer service position under the real estate industry
• Willing to work outside of normal weekday 9 - 5 hours when necessary for customer services
• Outstanding interpersonal communication skills both verbal and written
• Proficient in computer operation and familiar with Adobe, DocuSign, and HubSpot
• Attention to detail and result-oriented
• Team player in a fast-paced environment

#LI-DNI
Freedom Property Investors is the largest and fastest growing Property Investment Company in Australia, with main offices in Sydney and Melbourne CBD’s.
We are currently the 3rd fastest-growing business in Australia across all industries according to the Australian Financial Review.
We are privileged to have 25+ years combined experience between our two Founders, over 7,500 valued members, and over 250+ full-time staff spread across Australia and growing. We pride ourselves on being the industry leaders.
It is our mission to serve our valued members, earning over 1,400+ positive Google reviews and a 4.8 Star rating, this is unheard of in our industry. We are in need of people who share the same values as we do. Experience is not the be-all and end-all for a career with us, this opportunity is open to all driven individuals who are committed to help people and earn life-changing income.
Powered by JazzHR